Client Engagement Manager (Urgent)

Job Description

Job Description

Job Title: Client Engagement Manager

** if you are interested in this opportunity, please feel free to apply and email me your resume at alalfaro @ astoncarter.com so we can schedule a time to connect asap! **

Job Description

The Client Engagement Manager (Sales Account Manager) builds long-term, trusted partnerships with customers by serving as their primary point of contact, coordinating cross-functional internal teams, and ensuring the successful and timely delivery of products and solutions. This role owns the day-to-day health of assigned accounts, aligns stakeholders, and translates customer needs into clear internal actions while identifying opportunities for growth and continuous improvement.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts and act as the central hub between customer contacts and internal teams.
• Build, strengthen, and maintain long-term customer relationships across multiple stakeholder levels, establishing and sustaining trusted advisor status.
• Ensure the successful and timely delivery of products and solutions by coordinating with sales, engineering, customer service, and other internal partners.
• Communicate the progress of initiatives, projects, and deliverables clearly and regularly to internal and external stakeholders.
• Track key account metrics, commitments, and performance indicators to monitor account health and identify opportunities for growth and expansion.
• Identify subtle shifts in customer sentiment or satisfaction by reading soft signals and proactively address risks before they escalate.
• Support the resolution of high-severity customer issues and escalations by coordinating internal resources and maintaining clear communication with customers.
• Forecast and report on account performance, including pipeline, opportunities, and risks, with strong discipline and attention to detail.
• Deliver clear monthly and quarterly updates, presentations, and reviews to customer and internal leadership.
• Influence decisions and drive alignment across stakeholders through effective communication, negotiation, and presentation skills.
• Manage multiple customer projects, priorities, and timelines simultaneously while maintaining high standards of organization and follow-through.
• Collaborate closely with internal teams in manufacturing and aerospace-related environments to ensure solutions meet customer requirements.
• Perform additional duties and responsibilities as assigned to support overall sales and account management objectives.

Essential Skills

• Proven account management or closely related experience managing customer relationships and account health.
• Demonstrated ability to build and sustain long-term customer relationships across multiple stakeholder levels.
• Strong relationship management skills with the ability to establish credibility quickly and maintain trusted advisor status.
• Experience acting as the central coordination point between customers and cross-functional internal teams.
• Ability to clearly communicate progress, risks, and priorities to internal and external stakeholders.
• Skill in identifying subtle shifts in customer sentiment or satisfaction and proactively managing potential issues.
• Strong communication skills with the ability to communicate credibly at all organizational levels.
• Effective negotiation and presentation skills to influence decisions and drive alignment.
• Ability to manage multiple projects and priorities simultaneously with strong organization and attention to detail.
• Experience forecasting and tracking key account metrics and commitments.
• Experience or familiarity working with customers in manufacturing and/or aerospace industry environments.
• Ability to support high-severity customer issues and escalations with composure and structured problem-solving.

Additional Skills & Qualifications

• Strong listening skills with the ability to uncover true customer needs and priorities.
• Experience working in or with complex OEM and distribution environments.
• Comfort delivering clear monthly and quarterly business reviews and updates.
• Bachelor’s degree preferred; candidates without a degree will be considered with relevant experience.
• Experience collaborating closely with sales, engineering, and customer service teams.
• Ability to work effectively in a structured, metrics-driven account management environment.
• Interest in working with technically interesting products and solutions.
• Desire for stable compensation, professional growth opportunities, and strong leadership support.

Work Environment

This is a fully onsite role with a standard shift of 7:00 AM to 4:00 PM. The position operates in a collaborative, team-based environment with close interaction across sales, engineering, and customer service teams. You will work with technically interesting products in manufacturing and aerospace-related settings, as well as within complex OEM and distribution environments. The culture emphasizes strong leadership support, stable compensation, and clear opportunities for growth and development while maintaining a high level of cross-functional collaboration and customer focus.

This is a Contract to Hire position based out of Tukwila, WA.

The pay range for this position is $39.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Tukwila,WA.

This position is anticipated to close on Jul 8, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.