Patient Access Representative

divh2Patient Access Representative/h2pInsight is seeking a meticulous and friendly Patient Access Representative to work in our Multi-Specialty facility. At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides patient care second to none!/ph3Job Summary/h3pRepresentative thrives in a fast-paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. This position is cross-trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role show a strength in administering fantastic customer service skills./ph3Duties/h3ulliGreets and interacts with patients in a friendly and polite manner./liliPerform data entry through Electronic Medical Record system./liliMaintain medical records and patient confidentiality/liliAnswer phone calls in a friendly manner./liliRegister patients and schedule appointments./liliAbility to multitask and move between responsibilities in fluid manner./liliAdheres to Jcaho hospital standards and PolicyStat policies./liliMonitors supplies and inventory as needed./li/ulh3Qualifications/h3ulliExcellent phone skills and interpersonal/liliKnowledge of medical terminology/liliAbility to multitask and move between responsibilities in fluid manner/liliProblem solving skills/liliGood data entry skills/liliProficiency with computers, with strong typing skills/liliAbility to relate and work effectively with others./liliDemonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards./liliProven excellence in patient safety and care/liliFriendly, empathetic respectful/liliReliable in work results, timeliness attendance/liliAbility to relate to and work effectively with a wonderfully diverse populace/liliAble to work in a fast-paced, and stressful environment while maintaining positive energy/liliAble to work under pressure and in situations that benefit from patience, tact, stamina and endurance/liliDetailed oriented, conscientious and committed to precision in work results/liliCommitted to contributing to a positive environment, even in rapidly changing circumstances./liliIs aware of standards and performs in accordance with them./liliAble to provide eligibility for employment for any U.S. employer/liliHigh school diploma or general education degree (GED)./liliAssociates/bachelors preferred./lili6 months of relevant customer service experience preferred./liliStrong attention to detail./li/ulh3Physical Requirements/h3ulliMay be expected to lift up to 15 - 30 pounds with assistance./liliMay be expected to push or pull 30 - 100 pounds with assistance./liliWork is of medium demand; walking or standing most of the time while on duty./liliVisual and auditory acuity and manual dexterity essential to performing designated duties required. Optimal auditory acuity required./liliManual dexterity involving the handling of equipment and instruments or needles is essential to performing assigned duties./liliPhysical conditions are clean, neat and well lit./liliMay be subjected to unpleasant sights and odors, stressful situations and hazardous or infectious agents where judgement as to precautions needed to be taken is essential. Climate control and ambient temperature variances may be experienced and required by patient care and needs of the surgical team./liliExposure to limited amounts of radiation, hazardous chemicals or substances and infectious disease processes are a possibility./liliHours of duty may be irregular or unexpectedly extended due to the requirements of the daily surgical and clinic schedule./li/ulh3Benefits/h3ulliPaid Sick Time - effective 90 days after employment/liliPaid Vacation Time - effective 90 days after employment/liliHealth, vision dental benefits - eligible at 30 days, following the 1st of the following month/liliShort and long-term disability and basic life insurance - after 30 days of employment:/li/ulpOSHA Exposure Classification: Job Category III. Tasks/activities do not entail predictable or unpredictable exposure to blood or other body fluids to which universal precautions apply. These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests. Insight is an equal opportunity employer and values workplace diversity!/p/div