PTS Recreation Leader II, Front Counter

Recreation Leader II

The City of Santa Clarita is currently recruiting for a part-time, temporary, seasonal (PTS) Recreation Leader II to work the front counter at the Canyon Country Community. Under the supervision of the Recreation Supervisor and Recreation Coordinator, this position will be responsible for assisting residents with their registration inquiries, along with collecting payments and maintaining paperwork.

This position will work up to 20 hours per week and requires the ability to work a set weekly schedule that may include evenings and weekends. Shifts may be assigned Monday -Friday from 8:00 a.m. 10:00 p.m. and Saturday 7:00 a.m. 2:00 p.m.

Duties and Responsibilities

Assists with front counter operations, including greeting participants, answering phones and emails, and providing program and general information to community members.

Operates cash register, handles cash and other tenders of payment, such as debit and credit cards; conducts closeout process

Maintains a professional attitude and provides excellent customer service to participants at all times

Utilizes recreation software to register participants for classes and financial transactions

Tracks supply inventory and maintains accurate records

Assists in creating and posting program flyers

Maintains various forms, logs, and reports

Oversees office workspace, maintaining adequate supplies and coverage of phones and the front counter

Assists with various Community Center programs and events, including the summer and afterschool program, classes, special events, etc.

Assists with the training of other part-time staff

Assists in organization, set-up, and clean-up of the facility

Organizes, prioritizes, and follows up on assignments.

Maintains various forms, logs, and reports

Attends meetings and training sessions

Follows and enforces City policies as they relate to the health, behavior, and safety of others

Performs first aid and responds to emergencies; reports incidents and accidents

Other duties, as directed by Community Services Supervisor, Coordinator, Program Specialist

Education and Experience

High School Diploma or GED or equivalent

One year of experience is in customer service, recreation, community services, or other related public service experience

Completion of college courses is highly desirable

Bilingual in English/Spanish is highly desirable

Possession of, or ability to obtain within one month of hire, Adult and Pediatric CPR/AED/First Aid

Knowledge and Abilities

Ability to act as a role model by displaying positive and courteous behavior

Ability to operate a cash register and handle payments accurately

Strong leadership and customer service skills; ability to effectively respond to and address public questions

Strong written and verbal communication skills, including the ability to prepare written documents and correspondence

Ability to establish and maintain effective working relationships with organizations that utilize various City facilities

Ability to handle difficult situations with professionalism

Strong computer skills, including proficiency in Microsoft Outlook, Word, and Excel; knowledge of or the ability to learn the City's registration software system

Strong team player and the ability to work both independently and as part of a work group

Strong attention to detail and the ability to proofread materials for accuracy, clarity, and consistency

Ability to work flexible hours (including nights and weekends)

Ability to lift, drag, and push files, paper, equipment, banquet tables/chairs, podiums, stage, and dance floor weighing 40 pounds or more