Customer Service Representative (Bookstore Focus)

Job Description

Job Description

Customer Service Representative (Bookstore Focus) – St. Louis, MO

Concordia Publishing House (CPH) – A Lutheran Church–Missouri Synod Organization

Full Time

Are you a people person who loves helping others find exactly what they need? Concordia Publishing House is looking for a Customer Service Representative (Bookstore Focus) to welcome customers, run our bookstore, and support our Customer Service Center. If you thrive on building relationships and solving problems, this St. Louis MO job could be a great fit.

Why Join Us?

At CPH, you will join a team that values people as much as products.

• Purpose-driven work supporting Gospel-centered ministry
• Collaborative, caring culture with people who genuinely value teamwork
• Professional growth opportunities
• Meaningful impact on churches, schools, and families
• Competitive benefits and work-life balance

What You'll Do

As our Customer Service Representative (Bookstore Focus), you will:

• Open and close the CPH bookstore, merchandise resources, and transact bookstore sales
• Build, enhance, and preserve long-term relationships with customers
• Process sales orders, credits, returns, and maintain order updates through KNK
• Answer incoming communications promptly and conduct outbound campaigns
• Help with all aspects of a customer's needs
• Research orders, invoices, credits, and product information to resolve customer issues in a timely manner
• Stay current on new publications, product changes, and special promotions, and make appropriate product selection offers to qualifying customers
• Get to know CPH's customer types and how to best serve each one

What We're Looking For

We are looking for someone who brings:

• Excellent communication skills
• General office skills, including typing (40 wpm) and 10 key number pad, with strong attention to detail, organization, and the ability to multi-task
• High energy, enthusiasm, and dependability
• Strong computer skills and knowledge of Microsoft Office Suite (Word, Excel, Outlook), including a basic familiarity with Excel formulas and functions
• Adaptability in using different computer systems for processing information
• A High School diploma or equivalent
• Previous customer service experience, preferably in a call center environment, LCMS background helpful but not mandatory

Be Part of Something Bigger

For over 150 years, Concordia Publishing House has produced faithful, Gospel-centered resources for churches, schools, and families around the world. As a Customer Service Representative, you will be a trusted, friendly voice and face for CPH, helping customers find the resources that support their faith and ministry.

Ready to Apply?

Apply today at: