Analyst/Developer
Accord Technologies Inc.
Job Title: Analyst/Developer
Location: Chicago, IL
Type: W2 Contract
Required Education
Bachelors/Master's Degree with 2-4 years' experience in this capacity
OR
No college degree but has technical certification with 6+ years' experience
Required Experience, Knowledge & Skills Technical:
At least 2-4 years of experience in Application Support
Expertise with relational databases support, querying and database reporting preferably Snowflake
Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES
Experience troubleshooting issues related to UI / API & Data flow
Expertise with high availability architecture
Experience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.)
2+ years of application support experience for cloud based applications
Experience working with AWS services and SQL for queries in Snowflake
Experience troubleshooting API's
Background in data management, data engineering, or data operations / Familiarity with ADO pipeline framework
Experience with Python / related scripting language for automation needs
Experience as SRE (Site Reliability Engineering) for improving the application Availability / Performance
Working experience with programming languages: Python, Power shell, SQL & JSON
Working knowledge on deploying autoscaling features (no hands-on support required)
Job Description Typical Task Breakdown:
Triage & Resolve support tickets as per the defined Service Level agreement
Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls
Tickets Resolution Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
Involve in Application Availability & performance monitoring
Develop scripts and automation tools to better detect and correct application issues
Develop monitoring and alerting capabilities to proactively detect application issues
Sometimes they will work on dealer communication
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