FIELD SERVICE ENGINEER

About Us At Theo, we service the high-performance fiber laser solutions built by Maxphotonics and backed by over 20 years of innovation and a global team of experts. We ensure consistent performance and responsive support at every stage of our customers’ production journey. Why This Role Matters We are seeking a highly motivated and detail-oriented Field Service Engineer to join our growing service team. This role is responsible for supporting our customers through on-site service, troubleshooting, and repair of equipment, as well as handling Return Material Authorization (RMA) repairs at our facility. The ideal candidate thrives working independently, is comfortable with extensive travel, and excels in both technical execution and customer communication. You must be calm under pressure, capable of owning outcomes, and have a customer-first mindset. What We’re Looking For in the Field Service Engineer We’re looking for a highly organized, resourceful, and reliable individual who thrives in a fast-paced, service-driven environment. You are someone who can juggle multiple priorities, coordinate moving parts with ease, and ensure that nothing slips through the cracks. You’re comfortable managing logistics, documentation, and internal processes, and you’re not afraid to chase down answers—whether it’s tracking a shipment, following up with vendors, or working across time zones with our partners in China. To succeed in this role, you’ll need a mix of operational savvy, attention to detail, and the ability to work both independently and collaboratively. If you’re someone who thrives on keeping things running smoothly behind the scenes, we want to hear from you. Key Responsibilities For The Field Service Engineer Perform installation, calibration, diagnostics, maintenance, and repair of company equipment at customer sites. Conduct RMA evaluations and repairs in-house as required. Provide clear and professional communication with customers to ensure a high level of satisfaction and service. Complete service reports, documentation, and associated paperwork accurately and on time. Work closely with internal teams to provide feedback from the field and support continuous improvement. Maintain proper inventory and care of tools, parts, and equipment. Adhere to safety standards and protocols during all field and in-house service activities. Qualifications For The Field Service Engineer Proven ability to work independently with minimal supervision. Strong attention to detail and commitment to quality workmanship. Self-motivated with excellent organizational and time-management skills. Effective verbal and written communication skills, especially in customer-facing situations. Proficiency in completing service paperwork and documentation accurately. Ability and willingness to travel up to 80% as required, including overnight stays. 2+ years of field service or equivalent hands-on technical experience. Preferred Technical degree (Associates or higher) in Electronics, Engineering, or related field preferred. Experience in troubleshooting and repairing electro-mechanical or precision instrumentation. Familiarity with RMA processes and service operations. Background in semiconductors, medical devices, industrial automation, or similar high-tech industries. Experience with industrial fiber optic lasers and systems a plus. What We Offer A competitive salary, benefits and commission package. A collaborative and innovative team environment. Opportunities for professional growth in a company that values creativity and hard work. About Working At Theo: We’re all about doing work that’s meaningful, energetic, and at times even a bit irreverent. Our brand stands for breaking free from slow, outdated methods and showing the world a faster, smarter way to weld. You’ll be part of a supportive culture where your input drives innovation and your wins are truly celebrated. How To Apply Interested candidates should submit a resume and a detailed cover letter online: or via email to: View email address on click.appcast.io with title/subject "Field Service Engineer Application" highlighting why they’re the perfect fit for this role and how they plan to contribute to Theo’s success. Candidates must be authorized to work in the U.S. for a U.S. company. Candidates must be able to stand for extended periods of time, lift at least 50 pounds, and use hand tools for packing and unpacking crates and pallets. THEO Laser Inc. is an Equal Opportunity Employer. Theo is committed to diversity and inclusion and encourages all qualified individuals to apply. #J-18808-Ljbffr