CALL CENTER SPECIALIST

Call Center Specialist

The Call Center Specialist serves as the friendly and professional first point of contact for all incoming calls through designated channels, including hospitals, referral sources, patients, and families. This role involves appropriately probing to qualify each call and directing it to the correct department or team member. When the appropriate party is unavailable, the specialist utilizes the Admissions Coordinator talk track to assist the caller. All interactions are clearly and accurately documented in MS4 and/or the current system used. Success in this role requires a combination of strong interpersonal communication, technical proficiency, and a compassionate understanding of behavioral health services.

Job duties include identifying and assessing callers' needs, referring to the appropriate party or using the Admissions Coordinator talk track as needed. Answers phone calls promptly and transfers to the correct party per current procedures. Documents caller interactions in MS4 and/or current software. Manages high call volumes effectively while maintaining service quality. Facilitates Alumni Calls.

Benefit highlights include challenging and rewarding work environment, competitive compensation & generous paid time off, excellent medical, dental, vision and prescription drug plans, 401(k) with company match and discounted stock plan, SoFi student loan refinancing program, and career development opportunities within UHS and its 300+ subsidiaries.

Qualifications include a high school graduate/equivalent required, associates degree preferred, minimum 1-3 years related experience required, excellent verbal and written communication, Microsoft Office Suite, working knowledge of patient's rights along with a broad understanding of psychiatric and addiction treatment and administration, excellent customer service skills, working knowledge of a variety of computer software applications, and skilled at diffusing high-tension situations and solving problems.

Schedule: Tuesday-Saturday (Tues-Fri 2:00pm - 10:30pm) (Saturday - 7:30am-4:00pm)

EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.