Engagement & Outreach Specialist

Engagement & Outreach Specialist

Hope starts here. Help people stop just getting by and start truly getting better.

Every day at MHC, individuals and families reach out because life feels overwhelming. Some contact us directly on their own. Others are referred by hospitals, schools, community partners, or their health plan. All of them want MHC to help.

Your voice becomes the turning point.

As an Engagement & Outreach Specialist, you help people understand their options, feel supported, and take the next step toward better health. You make the process simple, welcoming, and easy to navigate.

This role is ideal for someone who finds purpose in helping others, enjoys meaningful interactions, and brings steady, hopeful energy to fast-paced work.

Note: This is not a traditional customer service or inbound call-center role. It is a fast paced engagement role focused on calling individuals who asked for help through our website or whose doctor, school, or clinic referred them to us. Your work helps people take their first meaningful step toward getting better. Think of it as purposeful outreach built on empathy, clarity, and ethical influence.

Work Environment & Support

This role is based on site at MHC 's Metro Center campus so you can do your best work with the support of a close, collaborative team. As part of the Business Development team, we move quickly, and being together allows you to get real-time coaching, encouragement, and answers so you never feel stuck or alone. You'll learn faster, connect easily with your teammates, and work in an environment where everyone is focused on helping people get the care they deserve as quickly as possible.

What You Will Do

Engage with Purpose

Reach out via phone calls to individuals and families. Introduce MHC in a warm, hopeful, and clear way that makes people feel cared for immediately.

Guide with Clarity

Reduce fear, increase understanding, and make next steps simple.

Motivate and Support

Use training in communication, business development, and active listening to help people work through hesitations to move them from "maybe later" to "I'm ready now."

Coordinate Seamlessly

Partner closely with Enrollment Clinicians who complete the next phase of enrollment, making sure each person lands in the right hands.

Drive Enrollment Outcomes

Follow up consistently, manage outreach efficiently in HubSpot, and strengthen our partnerships by ensuring people receive timely guidance.

What Success Looks Like

You consistently help people feel seen, heard, and supported in the first minutes of an interaction. You maintain a steady rhythm of outreach with high follow-up quality. You'll make at least 100 calls per shift and enroll at least 25 people in MHC services. You convert outbound calls to enrollments at high levels through skill, clarity, and care. You help re-engage people referred by their health plan who may have fallen out of care, ensuring they don't slip through the cracks. You represent MHC with professionalism and warmth across every touchpoint.

What You Will Gain

1. A Mission That Makes You Proud

Your work changes the course of someone's life. Many will remember you as the first person who truly helped.

2. Development Opportunities

You will be trained in:

• Motivational communication
• De-escalation and empathy
• Persuasion and objection handling
• CRM systems (HubSpot)
• Behavioral health and community resource navigation

3. Personal and Professional Growth This role helps you strengthen valuable communication, engagement, and problem-solving skills while making a meaningful difference every day.

4. A Supportive, Growth-Oriented Team You'll work with a leader who invests in your success and teammates who encourage each other every day.

Who Thrives in This Role

People who are motivated to pick up the phone and connect people who are seeking care to MHC

People who enjoy a fast but steady flow of interactions and can stay grounded in the process

People who like clear expectations on results and a consistent daily rhythm

People who bring hopeful, calm energy even when things move quickly

People who want meaningful work

Pay & Schedule

$20 to $22 per hour (eligible for overtime if needed by MHC) plus performance incentives of up to 20 percent paid quarterly, based on meeting enrollment goals. For example, base pay of $20 per hour with a 20 percent bonus is equivalent to $24 per hour. A rate of $22 per hour with a 20 percent bonus is equivalent to $26.40 per hour.

Full-time, 40 hours per week (on-site in Metro Center)

Available shift: 9:00 am 5:30 pm

Benefits:

Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental & Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer & Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts
• Pet Insurance

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

Mental Health Cooperative