Executive Director-Digital (Customer Product Family)

Executive Director-Digital (Customer Product Family)

Location: JACKSON, MI, US Company: Consumers Energy Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa. Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to the One Energy Plaza headquarters, located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

General Summary of Job Responsibilities This Executive Director role in the Applications & Analytics organization is accountable for leading the Customer Product Family—setting the vision, strategy, and operating model to deliver modern, customer-centric digital products and experiences at enterprise scale. The role oversees the end-to-end product lifecycle, ensuring solutions are aligned to business priorities, deliver measurable customer and business value, and continuously evolve to meet changing needs. This role will build and lead a high-performing, cross-functional organization, while establishing scalable practices for product delivery, customer insight, and value realization. This leader partners closely with business leaders, Customer organization stakeholders, and enterprise functions to prioritize investments, drive product roadmaps, and ensure alignment between capacity and demand. Through strong leadership, disciplined execution, and governance, this role fosters a culture of product excellence, innovation, and accountability—enabling the organization to deliver seamless, data-driven customer experiences and advance strategic priorities.

Essential Duties and Responsibilities Provide strategic oversight of multiple product portfolios; ensure coordinated delivery of enterprise business value. Optimize resource allocation, workforce planning, and financial investment across digital teams. Establish and monitor performance metrics that drive value, flow, quality, and customer impact. Shape and communicate the digital vision, priorities, and multi‑year strategy for key business capabilities & digital domains. Partner with executives, committees, cross functional leadership groups and governance bodies to align digital investments with enterprise priorities and business value. Serve as an enterprise advocate for customer‑centric, data‑driven digital experiences. Lead, mentor, and grow a leadership team across multiple digital disciplines. Foster a culture of accountability, innovation, inclusion, and psychological safety. Champion transformational change, modern ways of working, and adoption of digital operating models across the enterprise. Define and steward digital standards, governance practices, and operating rhythms that promote predictable, scalable delivery. Apply systems thinking and insights to improve organizational effectiveness and reduce waste. Sponsor enterprise‑level continuous improvement initiatives across product families and digital domains. Anticipate evolving digital, workforce, and technology trends. Guide multi‑year capability building to ensure the organization remains digitally mature and future ready.

Knowledge/Skills/Abilities Relationships & Executive Collaboration - Builds high-trust partnerships at the senior executive level; navigates complex organizational landscapes. Talent & Culture Leadership Change Leadership Operational & Financial Acumen - Skilled in portfolio management, resource strategy, and operational performance. Enterprise Leadership Communication & Influence - Communicates with clarity at an executive level; influences decisions across functions and governance bodies. Digital & Technical Fluency - Deep understanding of digital disciplines, modern product organizations, and the workforce needed to support them. Strategic Thinking & Foresight - Connects enterprise strategy to digital capability, workforce, and portfolio needs. Lean/Agile Systems Leadership — Defines standards, drives organizational adoption, and uses systems thinking to improve performance.

Education Bachelor's degree in IT or related field and 12+ years of progressive leadership experience overseeing large cross‑functional digital or product organizations, with a track record of driving enterprise‑level digital transformation and delivering measurable business outcomes. [OR] Assocaites degree in IT or related field and 14+ years of progressive leadership experience overseeing large cross‑functional digital or product organizations, with a track record of driving enterprise‑level digital transformation and delivering measurable business outcomes. [OR] High School diploma and 16+ years of progressive leadership experience overseeing large cross‑functional digital or product organizations, with a track record of driving enterprise‑level digital transformation and delivering measurable business outcomes.

Why should you join our team? At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service. What we offer: Competitive compensation packages Medical, Dental and Vision 401k with company match Paid parental leave Up to 13 paid Holidays Paid time off Educational Assistance Program Diversity, Equity & Inclusion: We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership. All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.