Instructional Designer

Diversified Services Network, Inc. (DSN) is seeking a full-time Instructional Designer to join our team in Peoria, IL . We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

This Instructional Designer role supports the development, delivery, and continuous improvement of training programs, courses, and modules that keep pace with evolving customer service processes. The position gathers and analyzes performance data to measure training effectiveness, monitors return on investment, and ensures all training materials remain compliant with organizational policies and procedures.

Key Responsibilities

• Assist with developing and delivering training modules, courses, and programs, ensuring materials remain relevant to customer service processes.
• Gather and analyze customer service performance data to measure the success of training programs, monitoring ROI and identifying opportunities to improve training effectiveness.
• Review and maintain training materials to ensure ongoing compliance with organizational policies and procedures.
• Apply business needs analysis and current instructional design standards, including ADDIE models and adult learning principles, to create effective training courses.

Team Structure & Work Environment

• Reports to the work director; works alongside a team of 13 members.
• This is an onsite position located in Peoria, IL.
• Relocation assistance is not available for this position.
• Requires up to 10% domestic U.S. travel.

Requirements

Requirements

• Bachelor's degree or higher in Education or Instructional Design.
• Two years of relevant work experience required regardless of education level
• An Instructional Design Certificate is acceptable with at least four years of relevant work experience.

Top Skills

• Proven ability to create training courses.
• Ability to perform business needs analysis.
• Ability to apply current instructional design standards.

Additional Technical Skills

Required :

• Demonstrated experience in instructional design, including ADDIE models and adult learning principles.

Desired :

• Familiarity with the dominKnow ONE suite of authoring tools.
• Proficiency conducting DACUM events.
• Familiarity with Questionmark.

Soft Skills

• Customer Focus: Aligns customer needs and satisfaction as primary considerations in business decisions and leverages that insight to create customized solutions.
• Service Excellence: Meets or exceeds customer needs and expectations, providing excellent service in a direct or indirect manner.
• Consulting: Provides technical or business guidance to internal and external clients.
• Decision Making and Critical Thinking: Analyzes situations accurately and reaches productive decisions based on informed judgment.
• Effective Communications: Transmits, receives, and accurately interprets ideas, information, and needs through appropriate communication behaviors.
• Problem Solving: Recognizes, anticipates, and resolves organizational, operational, or process problems.
• Relationship Management: Establishes and maintains healthy working relationships with clients, vendors, and peers.
• Training Operations: Implements training-related tasks and programs to ensure smooth daily and strategic training operations.

Benefits

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more!

Expected Compensation: $47,000 - 52,000 annually