Sr. Manager, Small Commercial Product and Market Management (Hybrid)

You will lead a team responsible for Commercial products design and development in collaboration with business partners. You will research solutions that inform recommended actions to improve profitability, growth and customer experience in support of annual profit and growth plans. In this role, you'll align new products, enhancements and initiatives to the Commercial top and bottom line short-term and long-term goals. You will create insights from intelligence about customers, market and competitors for problem solving and proactively identifying product solutions aligned to product strategy.

You will report to a director, product.

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Position Compensation Range:

$131,000.00 - $220,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development

• Lead with influence and expertise. Actively contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices

• P&L Accountability for the small commercial west region products inclusive of Commercial Multi-Peril, Commercial Auto, Work Comp and Commercial Umbrella lines of business within assigned region

• Lead with a continuous improvement approach and recommend actions to improve small commercial premium volume growth and profitability within assigned region

• Oversee product research and insights gathering and analysis including competitive intelligence, customer/stakeholder empathy, developing solutions for in-market small commercial products

• Lead West Regional Product and Market Management team to execute on pricing opportunities to enhance pricing and underwriting segmentation

• Manage and effectively sets the outcomes of the regional Commercial product strategic roadmap, defining what “good” looks like and prioritize accordingly

• Create a cross-functional leadership environment, aligning actuarial, product, underwriting, sales, claims, marketing and legal/compliance

• Achieve the profit and growth plan for their markets by management and oversight of regional product managers to execute state strategy and related accountabilities in each market

• Lead the development and execution of small commercial regional product Strategy at a Market/state level)

• Lead market decisions on Product Guides within assigned region

• Manage portfolio view of CAT/Capital Efficiency Mgmt. within assigned region

• Lead team of Regional Product Managers developing region-specific product communications within assigned market

• Oversee and manage P&G Planning as a portfolio of states within assigned region

• Lead the development and execution of the Rate Plan & Filing Schedule by state/LOB within assigned region

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service

• Demonstrated experience analyzing and interpreting facts and data, including financial information, in a way that can lead to actionable conclusions

• Demonstrated experience communicating to a variety of audiences to review findings, arguments, options, risks, benefits, and other issues in a frame of reference that the audience can understand; translate technical detail into business outcomes

• Demonstrated experience in driving to results in one or more of the following areas: sales, product lines, claims, or other core business functions

• Demonstrated experience managing and leading large complex projects or programs with a cross-divisional impact toward intended results

• Demonstrated effective experience leading people or projects

• Solid knowledge and understanding of root cause analysis and processes

• Demonstrated experience developing insurance product strategies

• Demonstrated leadership experience in product development and/or management with a focus on profit and loss

• Solid knowledge of market research and marketplace and regulatory trends

Additional Specialized Knowledge and Skills

• Solid knowledge of Commercial P&C product management preferably within small commercial and leading regional product management teams.

• Strong knowledge of pricing & UW segmentation to achieve P&G plan.

Travel Requirements

• Up to 25%.

Physical Requirements

• Work that primarily involves sitting/standing.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

In this flex office/home role, you will be expected to work a minimum of 10 days per month from either Madison, WI; Boston, MA; Denver, CO; Hopkins, MN or St Joseph, MO. Madison is preferred.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email View email address on aiapply.co to request a reasonable accommodation.

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