Residence Inn Times Square - Operations Supervisor

The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel, under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest satisfaction and the efficient operation of the hotel by assisting back of the house operating departments. The Operations Supervisor may function to support a number of areas at the property including: Housekeeping, F&B, Front Office, and Banquets (as applicable by hotel). Other duties may be assigned as required by the business demand. Qualifications At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required. Must have a valid driver’s license for the applicable state. Must have the ability to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be able to work well in stressful, high‑pressure situations, including ability to handle guest objections and disputes to satisfactory results. Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must listen to, understand, and clarify the concerns and issues raised by co‑workers and guests. Must work with and understand financial information and data, and basic arithmetic functions. Job Responsibilities Approach all encounters with guests and associates in a friendly, service‑oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Maintain a friendly and warm demeanor at all times. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Establish and maintain good communications and teamwork with fellow associate and other departments within the hotel (set example for other associates, be a team leader). Monitor all VIP and special guest requests, as well as being familiar with all in‑house groups. Fully comprehend and execute all relevant phases of the front desk computer system and checklist. Be familiar with P.M.S. system used in the hotel. Monitor and follow up on all servers/baristas/bartenders’ cash overages and shortages (as applicable by hotel). Follow and enforce all Aimbridge Hospitality policies. Ensure employees are attentive, friendly, helpful and courteous to guests, employees and other managers. Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and guest service scores. Assist food and beverage department, front desk operations and housekeeping department based on volume and need (as applicable by hotel). Assist in training new hires and current associates on a regular basis. Assist the FOM in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e., answering phones, call‑backs to guests, guest request log). Be familiar with emergency procedures and able to react to emergency situations by knowing locations of fire extinguishers and exits. Assist in monthly inventories and reconciliations. Immediately follow up on accidents, problems or guest complaints in the food and beverage department, as well as the front desk. Answer all guest inquiries in a timely and professional manner. Help maintain productivity levels at or above budgeted standards. Perform other duties and/or attend meetings or trainings, as required by management. Access back of house areas of the hotel and sensitive information. Demonstrate ability to handle cash, prepare and deposit cash drops, secure and balance bank. Interact and occasionally have unsupervised contact with guests and/or colleagues. Access and control sensitive areas in the hotel premises, including the Hotel Safe, Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets. Drive safely on behalf of the company for business reasons. Maintain a high level of trust and responsibility. Represent the company with a certain level of reputation and good character as well as exercise sound judgement. Benefits After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following: Daily Pay – Ask your Recruiter for more details. Medical, Dental, and Vision Coverage. Short‑Term and Long‑Term Disability Income. Term Life and AD&D Insurance. Paid Time Off. Employee Assistance Program. 401(k) Retirement Plan. Property Information Residence Inn Times Square provides an extended‑stay workplace in the heart of Manhattan, offering suites with full kitchens, dining areas, and complimentary Wi‑Fi. Team members support daily hot and cold breakfast service in the Bryant Park Lounge, as well as evening dining and drinks. The hotel’s central location allows guests to explore nearby Bryant Park, Rockefeller Center, Broadway theaters, and the Empire State Building. With meeting space for up to 100 guests and experienced event planners, the property attracts both leisure and business travelers. Pet‑friendly accommodations add to the welcoming, residential feel. #J-18808-Ljbffr Aimbridge Hospitality