Community Manager-Milo on Westheimer

Overview From the West Coast to the East Coast and everywhere in between, 29th Street Property Management manages diverse multifamily properties. Ranging from high-end luxury assets to small-scale properties, 29th Street continues to grow. Our multi-billion-dollar collection of properties across the nation gives us an opportunity to continue to diversify our community portfolio, making us a multifamily industry leader. We offer a competitive benefits package including 15 Paid Vacation Days, 6 Paid Sick Days, 11 Paid Holidays, immediate eligibility for Medical, Dental and Vision Insurance, Health Savings Account, Short Term Disability, Basic Life Insurance, Pet Insurance, 401K and more. Join our growing team! Responsibilities Summary of Position The Community Manager is responsible for supervising, controlling, and planning the day-to-day activities of the apartment community. They are also responsible for implementing company policies, procedures and programs that assure a well-managed, well-maintained property within established management operations and ensure compliance with all regulatory agencies and investors. Essential Job Functions Customarily and regularly exercises discretion and independent judgment in defining and achieving property objectives; has primary responsibility for evaluating those objectives and making recommendations for changes to property structure, management, and goals. Responsible for renewal offers to residents prior to lease expirations. Responsible for creating and posting 10-day notices and small balance letters for non-payment of rent and sending in late fees. Overseeing finalized paperwork for Move Out Review and submitting to Haven Residential. Ensures work orders are entered and closed out timely. Resident Management Constantly strive to achieve a 95% or higher collected occupancy rate. Strive to renew 100% of all resident leases at or close to market rents, 30 days prior to expiration of existing lease, using the budgeted rent schedule or approved prices from Management Company. Be the first point of contact for residents. Perform showing, accept applications, and complete the lease process for current and future available units. Ensure all applications are completed accurately and processed according to guidelines in Applications/Applications/Move-ins. Ensure all leases and applications are submitted immediately upon completion with appropriate deposit dollars. All leases must be fully signed and money paid prior to issuance of property keys and access codes. Complete resident move-in and move-out checklists with residents. Complete the vacate settlement statement and return it and all lease copies to the office within one week. Complete weekly activity summary and time log and submit as required each week to the Regional Manager. Maintain confidentiality on all matters pertaining to the property, ownership, and residents. Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other federal, state and local laws pertaining to multifamily housing. Comply with all practices and procedures as outlined in Haven Residential Operations and Policy Manual. Document and log all maintenance requests. Monthly and weekly financial reporting. Marketing Study the surrounding market, noting trends and opportunities with respect to utilities, parking, value-added services and community needs. Complete property surveys of neighboring properties focusing on amenities, rents, concessions and property curb appeal. Conduct open houses and participate in other events as requested by Corporate Managers. Distribute all resident communications as needed (newsletters, notices, etc.). Design and implement approved resident retention and incentive programs. Post vacant apartments on Craigslist and other suitable and approved marketing venues as defined by Management Company. Employee Management Customarily and regularly directs the work of a minimum of two full-time team members. Monitor and evaluate team member performance with primary authority for recommendations on hiring, firing, promotion and other changes of status. Provide mentoring and training to enhance employee value. Provide quick and decisive disciplinary action when required. Monitor, record, and ensure proper time reporting and quality/efficiency for work completion; follow up on make-ready completion. Regular management of employee needs, training of certifications and overall teamwork. Qualifications Education and Experience Educational degree not required. At least one year of experience preferred. Skills Superior organization and communication skills. Ability to provide courteous and professional service to residents, team members and supervisors. Ability to maintain courteous and professional relations with vendors and other service providers. Must be honest in time reporting. Reliability is essential. Knowledge of Microsoft Office products (Excel, Word, PowerPoint, etc.). Valid driver’s license may be required. #J-18808-Ljbffr 29th Street Capital