Operations Specialist

Summary Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team! Under general supervision, analyzes proposed policies, procedures, forms, and reports. Recommends operational improvement through standardization, simplification, discontinuance and other methods. Recommends installations of new systems/procedures. Reviews organizational functions and structure to avoid overlapping or duplication. May provide security administration to application supported by area when the appropriate written and approved request is received. Description Logistics: Palmetto GBA , - one of BlueCross BlueShield of South Carolina's subsidiary companies. Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. This role is located at 17 Technology Circle Columbia, SC 29203. What You’ll Do Evaluates existing procedures and processes to make recommendations for improvement. Monitors reports to assess the impact of performance on key measures. Provides reports and/or analyses of internal performance metric for various projects as well as for individual performance against those metrics. Assists in the implementation and maintenance of systems or processes to include testing. May manage and relay the purpose, scope, and status of each implementation to management. Develops and maintains written procedures within departmental and organizational standards. May document and streamline automated procedures into end-user training material. Conducts workflow and process audits of staff and reference materials as needed. Works with staff and manager to research and document errors, progress, performance or other metrics to assess efficiency. Provides training for new employees and ongoing training as workflow efficiencies are revised. Generates data to prepare reports and maintain databases and/or requests reports on specific statistics in order to analyze trends. Maintains area reports. Quality check records affecting accuracy of reports by researching and testing processes and methods. Maintains close contact with management to provide updates on any issue/projects. Completes special projects and informs management of any trends or changes in statistical reports. May serve as liaison between the department and other internal/external groups . To Qualify For This Position, You’ll Need The Following Required Education: Bachelor's Degree Equivalency : 4 years job related work experience or Associate's and 2 years job related work experience. Required Work Experience: 2 years of data analysis or related operations experience. Required Skills and Abilities Strong communication, project management and organizational skills. Understanding of acceptable internal standards and methodologies. Strong analysis skills. Able to identify problems and recommend solutions. Able to provide support in developing and implementing process improvements. Required Software and Tools: Microsoft Office. We Prefer That You Have The Following Strong Microsoft Excel skills required, including; Pivot Tables, VLOOKUP/XLOOKUP, Data analysis and reporting Ability to learn new systems and processes quickly. Strong research, analytical, and problem-solving skills. Excellent communication and collaboration skills. Self-motivated, proactive, and able to work independently. Comfortable asking questions, seeking clarification, and continuously learning. Our Comprehensive Benefits Package Includes The Following We offer our employees great benefits and rewards. You will be eligible to participate in our benefits program the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401k retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and con #J-18808-Ljbffr