Accounts Receivable Collections Specialist

Accounts Receivable Collections Specialist Location: Charlotte, NC (Onsite/Hybrid) Pay Rate: $26 - $28/hour Employment Type: Contract / Contract-to-Hire We are seeking a detail-oriented Accounts Receivable Collections Specialist to join a fast-paced and growing organization in the Charlotte area. This role will focus on managing a portfolio of customer accounts, driving collections efforts, and supporting overall cash flow through timely follow-up and resolution of outstanding balances. This is a great opportunity for someone with strong B2B collections experience who thrives in a high-volume, customer-facing environment. Key Responsibilities: Manage a portfolio of accounts and proactively follow up on past-due balances Conduct collections outreach via phone and email to secure timely payments Research and resolve billing discrepancies, short payments, and customer disputes Reconcile customer accounts and maintain accurate AR records Negotiate payment plans and recommend next steps for delinquent accounts Send invoices, statements, and collection notices as needed Maintain detailed documentation of collection activity and customer communication Partner with internal teams (sales, billing, accounting) to resolve account issues Support month-end close activities and assist with reporting on aging and collections metrics Escalate accounts when necessary and assist with third-party collections efforts Qualifications: 1–3+ years of Accounts Receivable and/or collections experience Experience with B2B/commercial collections preferred Strong communication skills with the ability to handle difficult conversations professionally Proven ability to manage a high-volume workload and meet deadlines Strong attention to detail and problem-solving skills Intermediate Excel skills (filtering, basic formulas; pivots a plus) Experience with ERP or accounting systems (SAP, Oracle, NetSuite, etc.) preferred Team-oriented with the ability to work independently #J-18808-Ljbffr