Business Technical Support Analyst

JOB SUMMARY

The primary mission of the CVRI, the largest organized research unit on the San Francisco campus is to promote fundamental and clinical research on the cardiovascular and pulmonary systems and to provide opportunities for postdoctoral training in these fields with over 400 faculty staff and fellows the CVRI Is comprised of faculty from a variety of departments (Pulmonary Medicine, Biochemistry and Biophysics, Cellular and Molecular Pharmacology, Medicine, Pediatrics, Anatomy, Physiology, Cardiology and Lung Biology).

The position offers technical support to approximately 400 faculty and staff who use PC and Macintosh computers. The primary functions of this position are Workstation installation and maintenance. Application Server installation and maintenance, maintaining functional integrity of the LAN and connections with the campus network, hardware and software installations and maintenance, troubleshooting set up, upgrading and configuration of computers, managing Active Directory accounts, and supporting connections to the hospital information system (APEX)

The position also supports and backs up Windows and Unix Based servers. Manage Screen connect remote software.

Department Summary:

The primary mission of the Cardiovascular Research Institute, the largest organized research unit on the San Francisco campus, is to promote fundamental and clinical research on the cardiovascular and pulmonary respiratory systems and to provide opportunities for postdoctoral training in these fields. With over 200 faculty, staff, and postdoctoral fellows, the CVRI supports faculty from a variety of departments (Medicine, Biochemistry, Biophysics, Lab Medicine, Pediatrics, Anatomy, Anesthesia, Pharmaceutical Chemistry, Physiology, Cellular and Molecular Pharmacology). The total extramural funding is $29 million annually (direct and indirect costs), with $1M in indirect cost return, and $561K in State funds. Assets include $38 million in endowment income and gifts, $3M in clinical reserves, and $5.8M in opportunity funds.

%

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

40 Yes

Macintosh and PC Hardware (40%)

Set up install and configure new and transferred PC and Macintosh computers and peripherals as well as laptops hardware installations for a variety of Macs including internal battery memory cache RAM and ethernet cards

Install maintain and troubleshoot networked Macintosh and PC hardware and software including ethernet and Airport IEEE 802 11 wireless connections and configuring

Diagnose hardware repair needs schedule and coordinate repairs with vendors to resolve problems

Maintain current equipment and software license inventory and network documentation

Ensure hardware and software meets all UCSF security Requirements

25 Yes

Software (25%)

Install PC & Macintosh operating system including upgrades and re-installations as needed

Install and configure applications software Filemaker Pro Office 2008 and 2010 (Excel, Word, PowerPoint) Eudora & Now up to date Sophos and Symantec virus checking programs retrospect clients

Install and verify UCSF's Security suite for all users computers.

Install software for campus online systems (OLPPS STOR)

Install printer drivers

10 Yes

Network Support (10%)

Assist in local and wide area networking functions. Diagnose and resolve problems

Submit work request and coordinate with Enterprise Network

Trouble shoot and maintain VPN software

Report network and server problems to ENS and the Medical Center IT support and help resolve issues

Attend daily CVRI IT meetings

25 Yes

Server Support (25%)

Configure and maintain servers for back up (Retrospect) databases File sharing servers. Application servers

Bigfix installation. Bigfix console management

0 0 0 0 0 0 0 100% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Required Qualifications:

• Bachelor's degree in related area; and/or equivalent experience/training

• Minimum 1 year of related experience

• Demonstrated technical skills and knowledge of Macintosh and PC hardware servers peripherals and software

• Proven ability to install configure and upgrade desktop systems

• Knowledge of wide area and local networks and the ability to troubleshoot problems and coordinate

• solutions

• Ability to set up and install programs

• Ability to diagnose problems and determine if they are hardware software or network and coordinate solutions

• Excellent communication skills and ability to instruct/train users

• Server file sharing, Application management. Active Directory

Preferred Qualifications:

• Knowledge of programs for remote access {RAS) Virtual Private Networks (VPN)

• Knowledge of OLPPS STOR Retrospect software

• Bachelor of Science degree in computer sciences or related field

• Work experience > 5 years with PCs and MACs

Required Qualifications:

• Bachelor's degree in related area; and/or equivalent experience/training

• Minimum 1 year of related experience

• Demonstrated technical skills and knowledge of Macintosh and PC hardware servers peripherals and software

• Proven ability to install configure and upgrade desktop systems

• Knowledge of wide area and local networks and the ability to troubleshoot problems and coordinate

• solutions

• Ability to set up and install programs

• Ability to diagnose problems and determine if they are hardware software or network and coordinate solutions

• Excellent communication skills and ability to instruct/train users

• Server file sharing, Application management. Active Directory

Preferred Qualifications:

• Knowledge of programs for remote access {RAS) Virtual Private Networks (VPN)

• Knowledge of OLPPS STOR Retrospect software

• Bachelor of Science degree in computer sciences or related field

• Work experience > 5 years with PCs and MACs