IT Support Analyst

IT Support Analyst

San Francisco, CA

Peregrine Technologies is seeking an IT Support Analyst to join our growing IT team. In this role, you will serve as the frontline resource for day-to-day technical support, troubleshooting, and systems administration across the organization. You will assist end users with technical issues, help manage IT infrastructure, and ensure the smooth operation of core systems and applications. The IT Specialist will work closely with the Senior IT Engineer and IT Manager to resolve escalated issues and contribute to ongoing system improvements.

What you'll do:

• Provide Tier 1 support and escalate to Tier 2 and Tier 3 as appropriate
• Support users on both macOS and Windows laptops, including initial provisioning, software installation, user configuration, and troubleshooting.
• Administer and support Okta and JumpCloud, including user and group management, MFA configuration, and access provisioning for integrated applications.
• Administer the Office 365 Suite, including Exchange, Outlook, SharePoint, OneDrive, and Teams.
• Support device provisioning and management using platforms like JumpCloud, Jamf, and Intune.
• Configure and support A/V conference room platforms (Zoom Room, Microsoft Teams, Logitech, etc.) to ensure reliable meeting experiences.
• Assist with networking configuration, installation, and maintenance.
• Collaborate with IT team members on projects, contributing as a key technical resource.
• Document solutions and contribute to the internal IT knowledge base.
• Provide responsive support to both onsite and remote users to ensure consistent IT service delivery across all locations.

What we look for:

• 4–6 years of IT support experience in a business environment.
• Hands-on with macOS and Windows 10/11 laptops.
• Proficiency with modern cloud MDM platforms (Okta, Jamf, Intune).
• Strong knowledge of Microsoft 365 (Outlook, OneDrive, SharePoint, Teams), Slack, and Notion.
• Experience supporting remote users with Zoom, remote desktop tools, and screen sharing.
• Strong problem-solving skills, customer service mindset, and excellent communication.
• Experience with IAM tasks (account provisioning, password resets, MFA setup).
• Experience supporting a hybrid workforce (onsite + remote).
• Familiarity with SaaS/cloud-first environments (minimal local server/network infrastructure).
• Prior use of IT ticketing systems (Notion, FreshService).
• Understanding of endpoint security, encryption, and MFA best practices.
• Ability to work onsite up to 4 days per week in San Francisco

Salary Range: $100,000 - $128,000, Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, certifications or licenses, and specific work location. Information on the benefits offered is here.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.