Supv Business Systems Analyst

SUPV BUSINESS SYSTEMS ANALYST

WHAT IS THE OPPORTUNITY?

The Business Systems Analyst Supervisor oversees development, maintenance, training, regulatory compliance, and system support for Residential Lending, Small Business, Consumer, and Commercial business applications, which do not fall under the responsibility of the Technology and Innovation (T&I) division. Responsibilities include collaborating in the planning, design, and development of new applications and enhancements to existing applications, conducting user acceptance testing, vendor management, and providing technical production support for end-users. Role will be responsible for working with the line of business and technology teams on project implementation and overseeing all required post-implementation tasks to ensure business line satisfaction. Position has considerable impact on daily production by providing oversight to ensure that the critical business systems are performing effectively and efficiently by leading a team of business system analysts. The team acts as a liaison between the Line of Business, T&I division, and Third Party vendors. The position also assists the Manager - Business Systems in ensuring department activities run smoothly and efficiently by providing leadership, training and supervision within the department as deemed appropriate.

WHAT WILL YOU DO?

• Manages and directs the completion of all application enhancements and project efforts within established deadlines. Responsible for escalated system support to identify and resolve system issues, maintaining systems developed or installed, and overall knowledge of multiple business systems functionality and support.

• Collaborates with stakeholders and end users to define business, financial, and operations requirements and systems goals. Includes creating system design documents, models, diagrams, charts, and workflows as needed to provide direction to technical analysts and programmers.

• Documents and analyzes existing system processes, reviews the effectiveness and efficiency to make recommendations for improving or further leveraging these systems.

• Performs in-depth user and quality assurance testing for systems changes, releases, and scheduled maintenance including the development of test scripts to quality control all changes.

• Coordinates the scheduling, communication, and implementation of system changes and/or upgrades with Technology and Innovation (T&I) division, and/or other software application vendors.

• Acts as liaison between the bank and vendors for system changes and participates in vendor management activities.

• Identifies critical metrics to assess and measure team performance and results. Ensures established metrics are tracked and reported on a regular basis by preparing reports for distribution to management.

• Reinforces the application of superior customer service through their own example along with appropriate follow through with involved Units/Departments and colleagues.

• Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of subordinates including, but not limited to, effective delegation of assignments, developing work schedules, providing necessary training and ongoing performance coaching.

• Assumes responsibility for various department functions in the absence of staff members or in overload situations as determined by the Manager Business Systems.

• Complies fully with all Bank Operational policies and procedures and completes all required bank and regulatory training.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications *

• Bachelor's Degree or equivalent

• Minimum 5 years of experience in mortgage/small business/consumer/commercial loan operations. And

• Minimum 5 years of business systems experience. And

• Minimum 2 years of supervisory experience.

Additional Qualifications

• Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to internal and external customers.

• Advanced knowledge and technical experience of mortgage/small business/consumer/commercial operations systems highly preferred.

• A thorough understanding of operations, business processes, systems development lifecycle and change management and transformation methodologies.

• Strong knowledge of federal/state regulatory policies and procedures.

• Ability to maintain high levels of performance, especially in stressful situations.

• Excellent problem solving skills; ability to analyze complex situations and provide guidance, makes recommendations, and/or escalates the issues to appropriate level of management.

• Prior demonstrated experience in managing, developing and motivating professional and clerical staff required.

• Business Acumen, Process Management, Negotiating, Conflict Management, Developing Direct Reports, Motivating Others, Sizing Up People.

• Strong PC skills, including MS Office Suite with a focused ability to create concise and compelling reports and presentations (Presentations in PowerPoint, Word, Excel, etc).

WHAT'S IN IT FOR YOU?

Compensation Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date

• Generous 401(k) company matching contribution

• Career Development through Tuition Reimbursement and other internal upskilling and training resources

• Valued Time Away benefits including vacation, sick and volunteer time

• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs

• Career Mobility support from a dedicated recruitment team

• Colleague Resource Groups to support networking and community engagement

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ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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