Business Systems Analyst - Patient Services
Apex Informatics
Title: Business Systems Analyst - Patient Services San Francisco CA Key Responsibilities
- Gather, analyze and document business and system requirements for Patient Services programs including:
- Patient onboarding and enrollment workflows
- Benefits investigation and prior authorization processes
- Copay and affordability programs
- Patient adherence and persistence initiatives
- Ongoing patient support services
- Translate patient strategy into detailed user stories, functional specifications and acceptance criteria
- Map end-to-end patient journeys across HCP, patient, HUB and internal teams
- Work closely with Scrum Master and Technical Lead to support Agile delivery
- Collaborate with Medical, Legal, Regulatory and Privacy teams to ensure compliance (GDPR/HIPAA, consent, AE reporting)
- Support UAT planning, execution and defect triage for patient services solutions
- Assist in defining KPIs and success metrics (enrollment conversion, adherence, time-to-therapy)
- 7+ years of experience as a BSA / Business Analyst in pharma commercial or patient services
- Strong hands-on experience in Patient Services including:
- Patient onboarding
- Benefits investigation
- Patient adherence programs
- Patient support services / HUB models
- Experience writing detailed functional requirements and Agile user stories
- Strong stakeholder engagement skills with business, IT and vendors
- Platforms: Salesforce Health Cloud / Service Cloud, Veeva CRM, patient HUB systems
- Understanding of access and reimbursement processes
- Experience with omnichannel patient engagement is a plus
Vacancy posted 4 days ago
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