Sr. Business Systems Analyst, IT Platforms & Operations

Title: Sr. Business Systems Analyst, IT Platforms & Operations Job Type: Contract-to-Hire (C2H) Pay Range: $50-70/hr Target Start Date: ASAP Location: Remote About the Opportunity Our client, a leader in SaaS Technology, is looking for a skilled Sr. Business Systems Analyst, IT Platforms & Operations to join their team for a Contract-to-Hire engagement. This project involves acting as a strategic liaison between IT Engineering, IT Operations, and Security & Compliance to shape how internal platforms, systems, and processes scale across the organization. This role goes beyond traditional analysis, requiring a balance of business process expertise and technical fluency. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly. Key Responsibilities & Deliverables Collaborate with IT Engineering, IT Operations, and Security & Compliance teams to understand and refine business processes, translating needs into clear, actionable requirements. Lead requirements gathering sessions and ensure business needs are well-defined, documented, and prioritized. Partner with IT Engineering teams to define and document requirements for internal platforms, infrastructure improvements, and automation initiatives. Work closely with engineering teams on identity and access management (IAM) systems, including Okta and enterprise application integrations. Support initiatives related to observability, monitoring, and alerting systems, ensuring operational and business requirements are captured. Translate business needs into requirements for API integrations, system interoperability, and internal tooling. Bridge IT Operations and IT Engineering by identifying opportunities to automate manual processes and scale operational workflows through engineering solutions. Proactively identify process gaps and recommend improvements to drive efficiency, scalability, and innovation. Maintain a comprehensive view of business systems, ensuring alignment between business goals and IT solutions, and supporting compliance and audit initiatives. Develop and maintain detailed documentation, including process flows, system diagrams, and requirements artifacts. Required Skills & Experience 5+ years of experience as a Business Systems Analyst in an IT, SaaS, or Security & Compliance environment. Strong expertise in business process analysis, requirements gathering, and system documentation. Experience working with engineering-driven teams (platform, infrastructure, or DevOps). This isn't a learning role—you need to be a subject matter expert. Ability to translate complex technical concepts into clear, actionable requirements for non-technical stakeholders, and participate in technical discussions with engineers while maintaining a business-focused perspective. Familiarity with APIs, system integrations, and data flows across enterprise systems. Experience driving cross-functional initiatives and delivering scalable business solutions. Strong problem-solving, analytical, and critical thinking skills. Excellent communication and stakeholder management skills. Bonus points for experience with: Cloud platforms such as AWS, Azure, or GCP. Observability and monitoring tools (e.g., Elasticsearch or similar platforms). Automation frameworks, scripting workflows, or infrastructure-as-code concepts. Identity and access management (IAM) and SSO solutions (Okta preferred). Agile methodologies and modern product delivery practices.

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