Commercial Relationship Manager - Healthcare Focused

Commercial Relationship Manager – Healthcare Focused General Function Responsible for profitable business development as well as monitoring the quality of a large existing portfolio of companies with annual gross sales of at least $10MM and generally less than $500MM within a specific geographic area. Ability to develop trusted advisory relationships with Senior Executives (e.g., CEO, CFO, COO) of the company and lead coordination with One Bank Partners to create and implement a relationship strategy for very large, complex assigned clients and prospects. Requires strong understanding of credit, commercial products and financial statement analysis to offer beneficial banking solutions such as loans, treasury management, and capital markets based on clients’ needs. Essential Duties and Responsibilities Business Development Work independently to identify and develop profitable new “lead left” client relationships by leveraging centers of influence, existing clients, & referral sources. Effectively grow long‑term profitable “lead left” relationships. Work closely with assigned Fifth Third internal partners to deepen existing relationships and acquire new high‑value prospective relationships. Attend community and/or specific industry forums, conferences, and meetings to broaden relationship networks, referral sources, and deepen knowledge of trends, practices, services and the competitive landscape. Portfolio Management Work with One Bank partners (Treasury Management, Capital Markets, Wealth Management, etc.) to analyze, evaluate and develop a tailored relationship strategy for each client or prospect. Plan and conduct relationship strategy review meetings with internal Fifth Third business partners and client’s trusted advisors (e.g., attorney, accountant). Ensure that customer relationships are managed to maximize the opportunity for the bank while accounting for risk and customer needs. Client Experience Meet with customers regularly to enhance the trusted advisor relationship and ensure business needs are met. Lead and coordinate all client-facing activities, including credit support, treasury management, and capital markets. Utilize the bank’s CRM system for client activity tracking, call reports and pipeline management; reinforce its use among assigned Fifth Third partners for monitoring pre‑call and post‑call activities. Utilize consultative sales skills, commercial playbook principles and call reporting plans to enhance the client experience. Credit Excellence Analyze financial information to determine appropriate credit questions and decide on the credit request to pursue. Partner with portfolio managers and credit officers on credit requests and adhere to established portfolio management guidelines (e.g., delinquencies, documentation preparation, financial statement tracking exceptions, matured loans). Monitor customer financial performance, condition and industry trends to ensure any credit exposure is at an acceptable risk and priced accordingly. Supervisory Responsibilities No formal supervisory responsibilities. Expected to provide guidance to Commercial RM I & II. Minimum Knowledge, Skills and Abilities Required Bachelor’s or Master’s in Business (e.g., Business Administration, Finance, Accounting) or equivalent work experience. Demonstrated experience within Middle Market Healthcare Commercial Banking – for‑profit required. Minimum of 10 years Commercial Banking experience. 9 years of relationship account management experience preferred. Formalized commercial credit training or equivalent credit experience required. Underwriting experience preferred. Proven track record of partnership with investment bankers to provide strategic and capital market advice. Strong business acumen, detailed analysis, review of financial statements and understanding of accounting principles. Thorough knowledge of Commercial, Treasury Management, and alternative lending and financing options. Ability to assess client needs, drivers of profitability and corporate/personal life cycle optimizing financial solutions. Exhibits strong presentation skills in both large and small group settings; proven ability to communicate with impact. Understands the audience and adjusts communication as appropriate for the level of detail. Proven track record of identifying and understanding business issues, problems, and opportunities and creating relevant options to achieve desired outcomes. Proven track record of exploring options for a prospective client or existing buyer/COI prior to advocating for a solution. Influences client decision regarding strategy and product solutions; engages in joint business planning with internal partners and buyers. Determines tasks, resources and project requirements by breaking them down into tasks and defining roles and responsibilities. Scans internal and external environment to identify relationships that should be initiated or improved to achieve business goals and fulfill client needs. Demonstrates strong verbal and written communication skills, especially in face‑to‑face negotiations. Proven ability to work in a team‑based sales environment. Must be proficient in all Microsoft Office software; familiarity with prospecting and CRM sales tools preferred. Regional/local travel. Pay & Benefits Total Base Pay Range: $121,900.00 – $262,100.00 USD Annual. The base salary reflects the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. The award interests of the employees is supported by a comprehensive benefits program, encompassing physical, financial, emotional and social well‑being. Detailed information on benefits can be found at Location: San Francisco, California 94111. Equal Employment Opportunity Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr Fifth Third