Accounts Receivable

Work Requirements Accounts Receivable is responsible for ensuring accurate billing, timely collection of payments, and maintaining strong financial controls for the hotel, supporting guest satisfaction and financial integrity by managing invoices, processing payments and providing excellent service to internal partners while performing other duties as assigned by manager. Job Requirements Guest Services Answer guest questions via phone, email or in person to provide accurate information about billing regarding hotel stays, dining, parking etc. Investigate customer complaints, identify effective solutions and de-escalate tense situations calmly and professionally Provide folios, statements, receipts, process billing adjustment and update customer profiles in internal system Share guest feedback with rooms department, sales, banquets and catering to improve overall operations Group & Direct Billing Review PMS System AR ledger daily to monitor the accuracy of DB settlements Prepare, compile and issue accurate group bills, events and master account invoices in accordance with contract terms and internal policies Ensure all supporting documentation (banquet event orders, folios, backup reports, contracts, payment receipts) is properly attached and organized Submit final group and event bills for internal review and approval prior to release to clients and travel agents Deposits & Payment Processing Post and track timely deposits for group and individual accounts Monitor tenants outstanding parking payment Monitor deposit schedules and ensure compliance with contractual requirements Apply payments accurately to the appropriate accounts and folios Accounts Receivable & Aging Management Maintain and monitor accounts receivable aging reports Identify past due balances and follow up with clients, travel agents and internal stakeholders Escalate delinquent accounts, when necessary, in accordance with AR procedures Ensures all billing practices adhere to company policies, financial controls and PCI/credit card regulations Assist with month-end closing tasks Chargeback Management Post daily chargebacks in PMS System Investigate and respond to open chargeback cases on Merchant’s portal Ensure all supporting documentation (banquet event orders, folios, backup reports, contracts, payment receipts, emails and all useful information) is properly attached and organized Maintain chargeback worksheet and month end reconciliation Cashiering Responsibilities Cover cashier responsibilities when in PTO Prepare, reconcile, and report the cash dropped by employees Prepare bank deposits for courier pick up Conduct staff bank audits once a month for about 65 banks Prepare contracts for new associates and assign bank safes Prepare cash over/short daily reports, and petty cash reimbursement Provide change to Front Deksk & FB cashiers Physical Requirements: Ability to walk, stand and sit as required throughout the day Ability to type 40 WPM Light lifting of files, reports or office supplies as needed Must arrive to work well groomed, with pristine hygiene and professional attire Mental Requirements: Must be able to convey information and ideas clearly Must be able to evaluate and select among alternative courses of action quickly and accurately Must be able to listen, understand, and transcribe issues raised by co-workers and guests Must maintain composure and objectivity under pressure Note this is only outline of responsibilities and can be changed and updated at any time and without notice at the discretion of the direct supervisor or executive management team Other Requirements: College Degree in Accounting/Finance preferred Hospitality experience preferred. 1-2 year experience in Accounts Receivable / accounting experience Strong understanding of hotel PMS and POS Systems High attention to detail and strong numerical accuracy Excellent communication and customer- service skills Ability to work in a fast-paced hospitality environment Advanced level of Excel and financial reporting tools

EEO/M/F/D/V/SO

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