Mobile Associate Bilingual Spanish Preferred Retail Sales

Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. Job Responsibilities Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement Complete required training to build knowledge of retail processes, systems, and wireless technology innovations Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience High School Diploma/GED (Required) 6 months of customer service and/or sales experience in a retail environment (Preferred) Knowledge, Skills and Abilities Change Agility (Required) Communication (Required) Customer Problem Solving (Required) Customer Service (Required) Engaging People (Required) Multitasking (Required) Sales (Required) Teamwork Orientation (Required) At least 18 years of age Legally authorized to work in the United States Travel Travel Required: No DOT Regulated DOT Regulated Position: No Safety Sensitive Position: No Hourly Base Pay $19.50, plus $5.00 per hour training pay. All employees receive hourly training pay for the first 90 days. After 90 days, Mobile Associates may be promoted to the Mobile Expert role and may earn an annual incentive target of $18,000. Actual incentives vary but base pay plus incentives guarantee a minimum of $20/hour. Benefits Comprehensive benefits include medical, dental, vision, flexible spending account, 401(k), employee stock purchase plan, paid time off, paid holidays, paid parental and family leave, tuition assistance, and more. All employees are eligible for an annual stock grant. Equal Opportunity Employer T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, or the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodation for Individuals with Disabilities If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email View email address on click.appcast.io or call View phone number on click.appcast.io. This contact channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-Mobile