Technical Support Specialist - Weekend - Government
$54k - $80kRelativity
- # Technical Support Specialist - Weekend - GovernmentApplyremote type: Relativity Service Deliverylocations: Illinois: Kentucky: Kansas: Idaho: Delawaretime type: Full timeposted on: Posted Todayjob requisition id: 26-0265***Posting Type***Remote/Hybrid***Job Overview***The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills. On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to customers within identified service level agreements. You will inform management of important issues regarding personnel, performance, customer perception, and project statuses, and work with colleagues to ensure quality service. Product Support. This role will report to the Manager of Product Support. This position is not aligned to a specific product area and will support multiple areas as needed. The working hours are 4x10-hour shifts: Saturday, Sunday, Tuesday, Wednesday (9:00 AM – 8:00 PM CST) with 1-hour lunch break, and this shift offers a compensation differential. Due to specific customer contract requirements, this position requires that the successful candidate be a U.S. citizen. As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust clearance. The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history, drug use, financial records, and a character assessment. If you are unable to obtain the Public Trust clearance, you will be unable to work on the RelativityOne Government product, and your employment, if still in effect, may be terminated. Obtaining Public Trust clearance offers an additional compensation differential.***Job Description and Requirements***Your Role in Action: Technical Skills/Responsibilities* Use SQL applications and tools to run basic SQL queries* Respond to customer questions, problems, and work requests on a daily basis* Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers* Partner with senior level team members as needed to troubleshoot and resolve customer incidents* Have or develop the experience to capably perform the Technical Support Specialist position responsibilitiesPolicy and Procedure Skills* Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data* Monitor assigned open tickets, contact customers, and update tickets on a timely basis* Provide responsive support to customers during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Technical Support Specialist staff* Complete all daily tasks and projects* Track time dailyExpectations of the Role* Provide excellent customer service using the communication methods designated by Relativity* Flexible to work a **4x10-hour shift: Saturday, Sunday, Tuesday, Wednesday (9:00 AM – 8:00 PM CST)** with a 1-hour meal break, on-call schedule, or other time frames specified by management* Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding* Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries* Meet identified goals regarding customer service tech support metrics* Commitment to and consistent demonstration of core company valuesYour Skills* Customer support experience* Customer-focused and ability to understand expectations* Direct experience supporting customers as a primary contact or lead using phone and email* Experience troubleshooting complex issues* SQL and Windows platform experience* Travel 10% of the time**Relativity is committed to competitive, fair, and equitable compensation practices.**This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.The expected salary range for this role is between following values:$54,000 and $80,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. **Required Skills:**Database Management, Documentations, Information Security, Project Management, Requirements Gathering, Software Development, Structured Query Language (SQL), System Implementations, Technical Support, Vendor Management
- J-18808-Ljbffr Relativity
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Technical Support Specialist - Weekend - Government in New York, NY vacancy
- ...METROPOLITAN AREA NOTE: This position will require the consultant to work 5 days onsite (OVERNIGHT and WEEKEND) OVERVIEW A New York Government Agency is seeking an Operations Support Analyst to assist with the monitoring of critical systems, both hardware and software, from...Weekend workNight shift
$79k
...Technical Product Support Specialist We built Bubble with a clear mission: to empower everyone to create software. Our AI visual development platform... ...code tools, or traditional code. Willing to work one weekend (Saturday and Sunday) every 8 weeks (subject to change)...Weekend workWork at officeWorldwideShift workBubble PC
New York, NY22 hours ago$54k - $80k
Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting... ...As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust...SuggestedContract workRemote workMonday to FridayFlexible hoursShift workNight shiftAfternoon shiftEarly shiftWeekday work$16 per hour
..., CB2 credit card, and gift registry). Support and model excellent service by exhibiting... ...hours on weekdays, evenings and weekends Part-Time roles: Availability to work two... ...in E-Verify and will provide the federal government with your Form I-9 information to confirm...Weekend workHourly payFull timePart timeLocal areaFlexible hoursNight shiftAfternoon shiftWeekday work- ...The IT Help Desk Technician II serves as an advanced technical resource within the IT support team, responsible for resolving escalated technical issues... ...may occasionally require early morning, evening, or weekend support related to system maintenance, live events, or...Weekend workFor contractorsLocal areaRemote workAfternoon shiftEarly shift
Jazz at Lincoln Center
New York, NY4 days ago - ...TemPositions is supporting a high-volume government services account and seeking experienced, fully bilingual English/Spanish Call Center Representatives... ...lived in New York City Schedule: 40 hours/week. Weekend availability required. Days off fall between Tuesday and...Weekend workTemporary workWork at officeLocal areaImmediate startRemote workShift workNight shiftDay shiftAfternoon shift
TemPositions Group Of Companies
New York, NY3 days ago $30 - $35 per hour
...Technical Assistant Position at SVA Theatre Technical Assistants are part-time/temporary... ..., and audio. Reporting to and acting in support of the Technical Director and Assistant... ...last minimally 5-6 hours, on weekdays and weekends, during the day and in the evening....Weekend workTemporary workPart timeWork experience placementAfternoon shiftWeekday work- ...-time hours (40 hours/week) with regular weekend responsibilities and after-hours support as needed Overview The Help Desk Specialist serves as the first point of contact for... ...solver with a proactive approach Strong technical aptitude with ability to learn new systems...Weekend workFull timeCasual workImmediate startFlexible hours
- ...ofenabling human life on Mars. SUPPORT TECHNICIAN RESPONSIBILITIES:... ...to read and understand technical manuals and reports Ability... ...be available for overtime and weekends as the schedule varies depending... ...REQUIREMENTS: To conform to U.S. Government export regulations, applicant...Weekend workPermanent employmentFor contractors
$52.08k - $62.32k
Job Title: Technical Customer Support Specialist Grade: 13 Salary: $52,079-$62,323 The Research Foundation for Mental Hygiene is seeking a qualified... ...(LMS). The CPI works with state agencies, local government agencies, and over 1,000 provider agencies across NY State...Full timeWork at officeLocal area$31 per hour
...income countries, embedding solutions into government systems that outlast any single project... ...Overview The IT Assistant will support and enhance the organization's Microsoft... ...The ideal candidate is customer-focused, technically curious, and eager to buildexpertisein...Hourly payFull timeWork at officeVALID8 Financial
New York, NY1 day ago$32 - $36 per hour
...to work occasionally after hours and on weekends for maintenance and as part of an on-callrotation... ...nature of this role, we are unable to support OPT or STEM OPT employment, including... ...to diagnose and resolve first-level technical problems, often under pressure. Familiarity...Weekend workHourly payWork experience placementWork at officeImmediate start1 day per week$23 - $26.5 per hour
...Giving back is part of who we are. We support the communities we serve through local partnerships... ...calls from stores and provide remote technical support related to the POS hardware,... .... Provide support when scheduled on weekends. Perform other related duties as...Weekend workWork at officeLocal areaRemote workFlexible hoursAfternoon shiftJ.McLaughlin
New York, NY11 days ago$134.39k - $167.99k
Description JOB TITLE: Principal Technical Specialist AGENCY: Construction &... ...hours (i.e., evenings and weekends) Travel may be required to... ...projects that support the region’s vast transportation... ...on Ethics and Lobbying in Government (the “Commission”). Equal...Weekend workFor contractorsFor subcontractorWork at officeRemote workFlexible hoursAfternoon shift1 day per week- ...the U.S. Our security personnel work days and nights in residential properties, commercial locations, non-profit organizations, government agencies, and upscale retail in NJ and NY. Security USA employs the best candidates in the field who make a difference for our clients...Weekend workFull timePart timeImmediate startShift workNight shift
$18 per hour
...remain together and tours remain secure. Support tour guides by researching additional... ...tasks simultaneously. Flexibility to work weekends, evenings, nights, and holidays. Must... ...category have been established by the federal government. Submission of this information is...Weekend workHourly payPart timeSeasonal workWork at officeNight shiftAfternoon shift$22 per hour
...box office and front of house functions and contributes light support to the Marketing and Development Departments. This is a temporary... ...This is a temporary, part-time, hourly positi on with night & weekend availability required. Audience Services Associates generally work...Weekend workHourly payTemporary workPart timeWork at officeLocal areaAll shiftsShift workNight shiftAfternoon shift$25 - $30 per hour
...so that an enriching environment of college-oriented peers and supportive adults surrounds children. Nationally and internationally... ...engaged in leadership development activities, including student government, character education, and conflict resolution, and participate...Weekend workHourly payPart timeSummer workFlexible hoursHarlem Children's Zone
New York, NY8 hours ago- TEEMA Solutions Group is seeking a dedicated Ultrasound Technologist in New York. This position involves performing various sonographic procedures, patient advocacy, and collaborating with Radiologists to ensure exceptional care. Candidates must complete a certified ultrasound...Weekend work
TEEMA Solutions Group
New York, NY2 days ago $17 per hour
...labs, shops, studios, and open workspaces that provide curricular support for making across a broad range of mediums and disciplines and... ...Ability to work non-traditional hours such as evenings and weekends ~ On-Campus Position - Employees in this position are expected...Weekend workHourly payWork at officeLocal areaRemote workShift workAfternoon shift- ...Line Health is seeking a Per diem Clinical Laboratory Scientist at Riddle Hospital to join our weekend team, working Saturdays and Sundays from 6:30am to 3pm and supporting patient care with a range of tests. You'll collaborate with a top interdisciplinary team and have...Weekend workDaily paid
Main Line Health
New York, NY3 days ago $25 - $30 per hour
...visual arts), tutoring, homework help, and academic intervention support, as well as health/wellness and physical fitness education.... ...engaged in leadership development activities, including student government, character education, and conflict resolution, and participate...Weekend workHourly payPart timeSummer workHarlem Children's Zone
New York, NY19 days ago- ...valued driven professionals that provide high quality technical solutions to the Federal Government, State Agencies and Commercial Customers. A.M.T.A.E. is... ...for 3 months and then part time for 6 months. The IT Support Manager is responsible for overseeing the installation...Full timePart timeRelocation
$90k - $115k
...their team! This role will provide both first- and second-level technical support to internal staff, and will be responsible for delivering... ...through Friday, 9AM to 6PM. Candidate will have after-hours and weekend work and on-call responsibilities associated with this...Weekend work16 hoursFull timeWork at officeMonday to Friday- ...in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds... ...Salary & Annual Incentive Great Work/Life Balance - No Nights/Weekends Outpatient Only, No Call CME Allowance/Time 401(k) with...Weekend work
Valor Healthcare
New York, NY2 days ago - ...NY St. Joseph CT Tech - Weekend Start Date: 10/16/2022 End Date: 01/14/2023 Status: Open Total Positions: 1 Skill: CT Tech Duration: 13 Weeks Location: NY - St Joseph Hospital Health Center Shift Start Time: 07:00:00 Shift End Time: 19:30:00 Description: 13 weeks...Weekend workImmediate startShift work
$43 - $47 per hour
...and Training, Software Engineering and IT Support Services to improve the security and... ...growth and an expanding client base across government agencies. We have employees nationwide... ...priorities. Ability to work evenings, weekends, holidays, and participate in on-call rotations...Weekend workHourly payFor contractorsRelocation packageShift workAfternoon shiftMKS2 Technologies
New York, NY11 days ago$43 - $51 per hour
VNA Health Group in New Jersey is seeking a Hospice Care RN to deliver exceptional in-home nursing care on a Baylor schedule, working every Saturday and Sunday. This role offers flexibility and the chance to be part of a transformative healthcare movement. Applicants must...Weekend workHourly pay$70 per hour
...Salary $70+/hr Lasante Health Care is seeking a weekend Nurse Practitioner to provide medical services, focusing on health promotion... ...and treatment. The ideal candidate will excel in these areas, supporting our mission to deliver quality healthcare to our community. Responsibilities...Weekend workNight shiftLaSante Health Center
New York, NY3 days ago- ...caring and compassionate management team who are there to fully support our staff and residents. Benefits for Certified Nursing... ...Assistant certification Rates of depends on years of experience Must be willing to work weekends Saturday and Sunday LP #J-18808-Ljbffr...Weekend workRelocation packageShift work
Autumn Lake Healthcare at Salem County
New York, NY2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Specialist - Weekend - Government. Be the first to apply!
Related searches
- senior technical analyst New York, NY
- systems support technician New York, NY
- senior help desk analyst New York, NY
- help desk technical support New York, NY
- trade support analyst New York, NY
- support analyst New York, NY
- technical analyst New York, NY
- technical support assistant New York, NY
- entry level support technician New York, NY
- help desk assistant New York, NY