Technical Support Specialist - Weekend - Government
$54k - $80kRelativity
- # Technical Support Specialist - Weekend - GovernmentApplyremote type: Relativity Service Deliverylocations: Illinois: Kentucky: Kansas: Idaho: Delawaretime type: Full timeposted on: Posted Todayjob requisition id: 26-0265***Posting Type***Remote/Hybrid***Job Overview***The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills. On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to customers within identified service level agreements. You will inform management of important issues regarding personnel, performance, customer perception, and project statuses, and work with colleagues to ensure quality service. Product Support. This role will report to the Manager of Product Support. This position is not aligned to a specific product area and will support multiple areas as needed. The working hours are 4x10-hour shifts: Saturday, Sunday, Tuesday, Wednesday (9:00 AM – 8:00 PM CST) with 1-hour lunch break, and this shift offers a compensation differential. Due to specific customer contract requirements, this position requires that the successful candidate be a U.S. citizen. As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust clearance. The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history, drug use, financial records, and a character assessment. If you are unable to obtain the Public Trust clearance, you will be unable to work on the RelativityOne Government product, and your employment, if still in effect, may be terminated. Obtaining Public Trust clearance offers an additional compensation differential.***Job Description and Requirements***Your Role in Action: Technical Skills/Responsibilities* Use SQL applications and tools to run basic SQL queries* Respond to customer questions, problems, and work requests on a daily basis* Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers* Partner with senior level team members as needed to troubleshoot and resolve customer incidents* Have or develop the experience to capably perform the Technical Support Specialist position responsibilitiesPolicy and Procedure Skills* Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data* Monitor assigned open tickets, contact customers, and update tickets on a timely basis* Provide responsive support to customers during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Technical Support Specialist staff* Complete all daily tasks and projects* Track time dailyExpectations of the Role* Provide excellent customer service using the communication methods designated by Relativity* Flexible to work a **4x10-hour shift: Saturday, Sunday, Tuesday, Wednesday (9:00 AM – 8:00 PM CST)** with a 1-hour meal break, on-call schedule, or other time frames specified by management* Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding* Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries* Meet identified goals regarding customer service tech support metrics* Commitment to and consistent demonstration of core company valuesYour Skills* Customer support experience* Customer-focused and ability to understand expectations* Direct experience supporting customers as a primary contact or lead using phone and email* Experience troubleshooting complex issues* SQL and Windows platform experience* Travel 10% of the time**Relativity is committed to competitive, fair, and equitable compensation practices.**This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.The expected salary range for this role is between following values:$54,000 and $80,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. **Required Skills:**Database Management, Documentations, Information Security, Project Management, Requirements Gathering, Software Development, Structured Query Language (SQL), System Implementations, Technical Support, Vendor Management
- J-18808-Ljbffr Relativity
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Technical Support Specialist - Weekend - Government in New York, NY vacancy
$54k - $80k
...Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting... ...As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust...Weekend workContract workRemote workMonday to FridayFlexible hoursShift workDay shiftAfternoon shiftEarly shiftRelativity
New York, NY4 days ago$70.36k
...improve public safety, and help government run better across New York... ...telephone and queue management support on various hardware, software... ...Day - Due to the necessary technical duties of this position in a... ...work various shifts such as weekends and/or nights/evenings. WORK...Weekend workPermanent employmentFull timeWork at officeShift workNight shiftAfternoon shiftCity of New York
New York, NY4 days ago- ...threats and building digital government services, OTI is at the... ...through technology. The Technical Operations Center (TOC) Specialist is critical in... ...telephone and email technical support on hardware, software, facilities... ...various shifts such as weekends and/or nights/evenings....Weekend workFull timeWork at officeImmediate startRemote workShift workNight shiftAfternoon shift
- EMCOR Government Services is seeking a part-time Building Engineer for the U.S. Holocaust Memorial Museum account in Washington, DC. The role monitors all major mechanical systems, responds to fire alarms, and assists the Fire Department. The position requires strong communication...Weekend workPart timeLocal area
$22 - $29 per hour
Job Title Aquatics Technical Support Specialist II Department Customer Support Reports To Customer and Technical Support Manager Supervises N/A Salary... ...occasional basis Willingness and availability to work on weekends and holidays as required Education and/or Experience...Weekend workHourly payRemote work$54k - $80k
...Posting Type Remote Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical... ...As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust...Contract workRemote workMonday to FridayFlexible hoursShift workNight shiftAfternoon shiftEarly shiftWeekday workRelativity
New York, NY2 days ago- Job Title: Tech Support Specialist Position Type: Full-Time, Remote Working Hours: U.S. client... ...hours (with flexibility for shifts, weekends, or on-call rotation depending on SLA... ...Specialist to provide timely, effective technical assistance to customers and internal users...Weekend workFull timeRemote workShift work
- ...independently manage patient volume and work weekend shifts. Experience Minimum 3-4... ...PET/CT imaging systems. Skills Technical proficiency in PET and CT imaging.... ...healthcare, scientific, technology, and government industries. Through our core purpose of...Weekend workFull timeContract workTemporary workLocal areaImmediate startShift workDay shiftWeekday work
Medix
New York, NY8 hours ago $20 - $24 per hour
...0 PM (currently Wednesday to Saturday or Tuesdays to Friday; weekend coverage subject to change) Compensation: $20-24/hr (Depends... ...leading operator of large-scale data centers is seeking a hands-on Technical Support Technician to support its critical infrastructure across...Weekend workPermanent employmentContract workShift workBrooksource
New York, NY4 days ago$49 - $50 per hour
...IT Desktop Support Analyst New York, New York, United States $ 49.00 - 50.00 (US Dollar) About the Job IT Desktop Support Analyst... .... ~ Possible OT required for this job (afterhours and weekends). ~ Bachelor's degree in Information Technology or Computer Science...Weekend workWork experience placementWork at officeRemote workGlobal Channel Management
New York, NY2 days ago$78.08k - $117.12k
...24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important... ...tasks. The candidate must be able to work most holidays and weekends, and successfully complete the government-required background...Weekend workPermanent employmentFull timeTemporary workWork experience placementSeasonal workWork at officeShift work$110k - $160k
...Medicine - Full Time Daily 8:00 AM - 8:00 PM | Full-Time is 36 Hours of Patient Care and 4 Hours of Admin per Week | One 8-Hour Weekend Day per Month (Choice of Saturday or Sunday) Employed Average Patients seen: 8-24 Call Schedule: No Call Sign-On Bonus...Weekend workWeekly payFull timeImmediate startRelocation packageThe Inline Group
New York, NY1 day ago- ...Overview The Service Desk Analyst is responsible for technical support for internal and external employees and clients via email, phone... ...immediate support for critical system incidents during evenings, weekends, and holidays. Detail oriented Effective Time...Weekend workWork at officeImmediate startAfternoon shift
American Logistics Services
New York, NY4 days ago $16 - $17.75 per hour
...vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible... ...including games, simulators, and technical equipment. They also assist our Guests and... ...a lot while working days, nights and/or weekends as required. Technical and/or electrical...Weekend workHourly payLocal areaImmediate startFlexible hoursShift workNight shiftDave & Buster
New York, NY2 days ago$61.17k
...team. The Information Technology Support Technician/Specialist provides a single point of contact for... ...of days per month, after-hours, and weekend support. Employees of the City of... ...assistance programs. The federal government provides student loan forgiveness through...Weekend workWork at officeRemote workCity of New York
New York, NY1 day ago$20 - $22 per hour
...: Ability to work with children. Excellent interpersonal, communication, and organizational skills. Availability to work weekend shifts only (Saturday and Sunday required). Must pass background examinations (included with training). Duties & Responsibilities...Weekend workHourly payWork experience placementFlexible hoursShift workCommonpoint
New York, NY4 days ago- ...The IT Help Desk Technician II serves as an advanced technical resource within the IT support team, responsible for resolving escalated technical issues... ...may occasionally require early morning, evening, or weekend support related to system maintenance, live events, or...Weekend workRemote workAfternoon shiftEarly shift
Jazz at Lincoln Center
New York, NY4 days ago $62k - $78k
...seeking a skilled, motivated, and customer service focused Technical Support Analyst to join our Information Technology team. We are looking... ...for after-hours support after regular business hours and weekends approximately two weeks per month. Must be available to provide...Weekend workTemporary workWork at officeLocal areaMonday to FridayShift workHerrick, Feinstein LLP
New York, NY5 days ago$52.08k - $62.32k
...Job Title: Technical Customer Support Specialist Grade: 13 Salary: $52,079-$62,323 The Research Foundation for Mental Hygiene is seeking a... ...System (LMS). The CPI works with state agencies, local government agencies, and over 1,000 provider agencies across NY...Full timeWork at officeLocal areaNew York State Psychiatry Institute
New York, NY4 days ago$25 - $30 per hour
...Differentiated, Moves, Adds and Changes. Candidates may work evening and weekends in addition to their 40 hours a week as needed. Must be open... ..., disconnects and reconnects. This is a hardware based role supporting moves, adds, changes, imaging, migrations and coordination of...Weekend workContract workTemporary workCasual workWork at officeAfternoon shiftTEKsystems
New York, NY1 day ago$29 per hour
...Expert Service Desk Analyst will provide first and second tier technical support to internal employees. The candidate will require an aptitude... ...turnaround time. 5 day work week Full Time 40 hours a week Weekend shifts required from December- April (Tax Peak) . Flexibility...Weekend workFull timeContract workTemporary workTraineeshipLocal areaRemote workShift workTEKsystems
New York, NY8 hours ago$250k
...Hours of Patient Care and 4 Hours of Admin per Week | One 8-Hour Weekend Day per Month (Choice of Saturday or Sunday) ~ Employed ~... ..., with all the necessary medical, administrative, and business support provided by the leadership team of Westside Family Medicine. REQUIRED...Weekend workHourly payWeekly payFull timeImmediate startThe Inline Group
New York, NY1 day ago- ...Call Center Representative TemPositions is supporting a high-volume government services account and seeking experienced, fully bilingual English... ...previously lived in New York City Schedule: 40 hours/week. Weekend availability required. Days off fall between Tuesday and...Weekend workTemporary workWork at officeLocal areaImmediate startRemote workShift workNight shiftDay shiftAfternoon shift
- ...improving the process and keep constant and open dialogue with the client at all times Occasionally have to jump on in the evenings or weekends if there is a major problem You must come from a TMC background ideally as a hands on team leader, with experience in operations...Weekend workWork at officeMonday to FridayAfternoon shift
- ...of Patient Care and 4 Hours of Admin per Week | One 8-Hour Weekend Day per Month (Choice of Saturday or Sunday) Employed... ...removal, pap smears, IUD placement, and annual exams. - The support of specialists and services as needed. - New graduate support provided, with...Weekend workHourly payWeekly payFull timeWork at officeImmediate startRelocation package
The Inline Group
New York, NY1 day ago $20 - $22 per hour
...needed Job Purpose: Level 1 support is the first tier of support,... ...experience, lower understanding of technical issues, and limited access to... ...schedule Available on the weekends Must possess top notch... ...hours ago Technical Support Specialist Level 1 - (Remote US or Canada...Weekend workContract workPart timeRemote workVisa sponsorshipMonday to FridayFlexible hoursNight shiftAfternoon shift- IDR is seeking a Global Support Analyst - Chinese to join one of our top clients for a remote opportunity. This role supports communication... ...travel and work locations on an international basis on weekends and evenings when necessary (travel up to a few times a year) Ability...Weekend workCasual workRemote workAfternoon shift
$103k - $149k
Advanced Patient Care Laboratory Technical Specialists Make It Possible Advanced Patient Care Laboratory... ...extending to other shifts and weekends as inherent in a leadership position.... ...comprehensive and competitive benefits that support you and your family in every aspect of...Weekend workFull timeShift workDay shift- ...-time hours (40 hours/week) with regular weekend responsibilities and after-hours support as needed Overview The Help Desk Specialist serves as the first point of contact for... ...solver with a proactive approach Strong technical aptitude with ability to learn new systems...Weekend workFull timeCasual workImmediate startFlexible hours
$30 - $35 per hour
Reports to: Technical Director & Assistant Technical Directors, SVA Theatre Position Overview... ..., and audio. Reporting to and acting in support of the Technical Director and Assistant... ...minimally 5-6 hours, on weekdays and weekends, during the day and in the evening. Personable...Weekend workTemporary workPart timeWork experience placementAfternoon shiftWeekday work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Specialist - Weekend - Government. Be the first to apply!
Related searches
- life support technician New York, NY
- personal computer support technician New York, NY
- systems support technician New York, NY
- technical support analyst New York, NY
- user support analyst New York, NY
- help desk technical support New York, NY
- senior technical analyst New York, NY
- technical support specialist New York, NY
- IT assistant New York, NY
- help desk assistant New York, NY