POS Application Analyst

Application Support Level 2

Our client, a leading retail organization specializing in jewelry and specialty retail environments, is seeking an Application Support Level 2 to join their team. As an Application Support Level 2, you will be part of the POS Operations team supporting large-scale store rollouts across the West Coast. The ideal candidate will demonstrate strong troubleshooting skills, independence, and collaboration, which will align successfully in the organization.

Location: Portland, OR

Pay Range: Market

What's the Job?

• Support the pilot and rollout of a newly implemented Point of Sale (POS) system across approximately 120 retail stores.
• Independently triage, investigate logs, and resolve issues in a large-scale POS environment with limited documentation.
• Collaborate with store teams and technical staff to ensure smooth deployment and operation of POS hardware and software.
• Analyze logs and perform root cause analysis to identify and resolve technical issues promptly.
• Support on-premise POS hardware including terminals, scanners, and peripherals, ensuring optimal functionality.

What's Needed?

• 3-7+ years of experience supporting retail POS systems or similar application environments.
• Strong hands-on troubleshooting experience in POS or retail systems.
• Ability to independently triage and resolve issues without relying on extensive documentation.
• Experience analyzing logs and performing root cause analysis.
• Familiarity with POS hardware including terminals, scanners, and peripherals, and working knowledge of Java-based applications.

What's in it for me?

• Opportunity to work on a large-scale, impactful retail technology rollout.
• Engage in a fast-paced environment that fosters problem-solving and technical growth.
• Collaborate with a dedicated team supporting innovative retail solutions.
• Gain experience supporting on-premise POS hardware and applications.
• Be part of a company committed to diversity and inclusion, with opportunities for professional development.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.