Program Manager

Role Description

Are you a strategic leader with a passion for IT service delivery and lifecycle program management? We are seeking a Program Manager to oversee and drive the successful delivery of IT services within customer IT lifecycle programs. This role ensures efficiency, quality, and alignment with business objectives while managing service-related processes, stakeholder engagement, and continuous improvement initiatives.

The ideal candidate combines strategic leadership with hands-on operational oversight—balancing high-level program management with the detail-oriented execution needed to navigate system constraints (ServiceNow) and customer-specific business rules.

We are looking for someone who will:

• Take ownership of program success
• Deep-dive into Excel data models and performance metrics
• Drive process improvement and service alignment

This position will be based out of our corporate headquarters, in Fort Lauderdale, FL. The work hours are from 8:30a - 5:30p. Eastern time.

Remote candidates outside of the Fort Lauderdale area will be considered.

This position involves working on client accounts that require U.S. Citizenship. This includes both on-site visits to secure locations and remote work related to those accounts.

Qualifications

• 5+ years of experience in IT service delivery, program management, or PC lifecycle services, with a strong focus on global operations and customer engagement.
• Proven ability to manage both high-level strategy and detailed operational execution.
• Hands-on experience with ServiceNow workflows and ERP processes (or similar systems).
• Strong background in reporting, data analysis, and executive-level communication.
• This position involves working on client accounts that require U.S. Citizenship. This includes both on-site visits to secure locations and remote work related to those accounts.

Requirements

• Bachelor’s degree.
• ITIL Foundation certification (preferred).
• PMP certification is a plus.

Benefits

• Medical, Dental, and Vision Insurance
• 401k with Company match
• PTO

Company Description

Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.

Why Join Future Tech:

• Influence the future of a rapidly evolving enterprise technology leader.
• Collaborate with industry giants and public sector innovators to co-create impactful solutions.
• Enjoy a dynamic, entrepreneurial culture with a clear executive mandate for innovation.