Strategic Technical Program Manager

Role Description

CoLab’s Product team is looking for a Technical Program Manager (TPM) to lead the successful execution of complex R&D deliverables for our largest enterprise customers. This role will report directly into the Director of Technical Program Management, with strong cross-functional partnership with Customer Success and Product to ensure a best-in-class customer experience.

• Serve as the primary point person for contractual product deliverables, coordinating across Engineering, Product, and the Success team.
• Oversee the full delivery cycle from scoping to execution.
• Ensure alignment among product managers, customer success managers, engineers, and CoLab leadership on deliverables and timelines.
• Lead program planning, manage delivery milestones, track execution, and surface risk early.
• Navigate competing priorities and negotiate deliverables, timelines, and scope with senior stakeholders.
• Strong understanding of agile software development is essential.

In the first 6–12 months, success looks like:

• Establishing a scalable model for managing customer product deliverables.
• Leading multiple enterprise programs end-to-end without needing executive triage.
• Building trust with Product Managers and Engineers while driving accountability to contractual outcomes.
• Establishing a regular cadence of crisp, status-oriented project updates that build confidence with customers.
• Making it easy for leadership to see program health, risks, and resource alignment across teams.

Qualifications

• 5+ years of experience in program management or customer-facing project/program roles in SaaS.
• Proven ability to lead complex, multi-stakeholder programs across technical and customer teams.
• Strong understanding of agile software development processes (e.g., sprint planning, backlog grooming, delivery rhythms).
• Excellent written and verbal communication skills; able to write crisp updates and facilitate tough conversations.
• Highly organized, proactive, and outcomes-driven—you know how to bring structure to chaos.

Requirements

• Experience working with Fortune 1000 or large enterprise customers (Bonus Points).
• Familiarity with B2B SaaS workflows, especially in the engineering or manufacturing tech space (Bonus Points).

Benefits

• This is a full-time, permanent position with an attractive compensation package that includes stock options.
• This role offers an extended health and benefits package that includes unlimited paid vacation and RRSP or 401K matching.
• This role has the flexibility to work from anywhere within North America, with preference given to candidates located in Pacific Standard Time (PST).