Pharmacy Technician

Customer Support Representative - Pharmacy OperationsThe Customer Support Representative plays a crucial role in Pharmacy Operations, responsible for managing inbound pharmacy calls, scheduling refill deliveries, and directing calls to appropriate personnel. The ideal candidate is well-spoken, enthusiastic, and organized, with the ability to provide a high level of customer service to patients, clinicians, and clients.ResponsibilitiesServe as the primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries.Handle inbound and outbound calls to schedule medication delivery and payment, ensuring accurate information is recorded for timely package distribution.Directly respond to customer inquiries when appropriate or route calls to the appropriate staff to ensure prompt resolution and customer satisfaction.Update concise progress notes to enable other roles within the workflow to quickly assess the status of the referral.Provide customer service through management information systems to answer questions regarding refill needs, prescription status, insurance verification, and invoice requests.Address patient questions and concerns during refill scheduling and transfer to the clinical team when necessary.Identify and report adverse events and product complaints to clinicians to ensure patient safety.Perform other duties as assigned, which may vary slightly depending on the specific team or program requirements.Essential SkillsRegistered Pharmacy Technician in NCCustomer service experienceProficiency in call center operationsExperience with management information systemsProficiency in Microsoft applicationsExcellent verbal and written communication skillsAbility to show empathy when speaking with patientsProfessional telephone mannerStrong attention to detailAdditional Skills & QualificationsPharmacy technician certificationPrior authorization knowledgeRetail pharmacy experienceMedical office experience or knowledge of medical terminologyPharmacy experience is a plusMedical claims experience is a plusData entry and insurance knowledgeWork EnvironmentThis is a hybrid position based in Cary, NC, USA. Initial training is conducted entirely in the office, Monday through Friday, from 9:00 AM to 5:30 PM. Once training is completed, the permanent shift is Monday through Friday, from 11:30 AM to 8:00 PM EST, with a schedule of 2 days in the office and 3 days remote.Job Type & LocationThis is a Contract position based out of Durham, NC.Pay and BenefitsThe pay range for this position is $22.00 - $22.00/hr.Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Durham, NC.Application DeadlineThis position is anticipated to close on Sep 7, 2026.