Pharmacy Technician

Pharmacy Technician

We are seeking a dedicated Pharmacy Technician to join our team. The role involves managing pharmacy claims, supporting insurance verification processes, and engaging with patients to ensure they receive the best possible care. This position requires attention to detail and effective communication skills to liaise with various stakeholders including patients, physicians, and insurance providers.

Responsibilities

• Recognize and effectively communicate about insurance types and when each type would be utilized.
• Enter all communication and documentation in the Biologics Management Information System (MIS).
• Assist with projects such as yearly reverification.
• Communicate with patients to gather appropriate insurance information.
• Triage prescriptions to preferred pharmacies or HUB providers when Biologics is unable to serve the patient.
• Appropriately process pharmacy claims in Biologics MIS.
• Recognize and understand pharmacy claim responses.
• Manage inbound calls from patients, clients, physicians, and payors regarding patient updates and services provided.
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians.
• Manage and reply to internal written communications and requests received via chat or email.
• Perform other related duties as assigned by the Supervisor.

Essential Skills

• Experience with prior authorizations in a hospital, specialty pharmacy, or healthcare setting.
• Knowledge of pharmacy services and medical billing & coding.
• Ability to efficiently navigate through large medical records and identify necessary documentation.
• Strong understanding of insurance verification processes.

Additional Skills & Qualifications

• Certified Pharmacy Technician (CPhT) is a plus.
• Medical Assistant experience would be a strong advantage.
• Pharmacy registration or certification is not required but beneficial.
• Experience with CoverMyMeds and insurance providers is preferred.

Work Environment

The position offers a hybrid work schedule with mandatory in-office days on Tuesdays. Flexible shifts are available, with core working hours between 9:00 AM and 8:00 PM. Most hires will likely work earlier shifts. The role involves significant outbound calling and patient interaction, requiring the ability to work independently from home. The office environment is professional, with no direct patient contact, and the company is closed on weekends and major holidays. The team is dedicated to simplifying medication access and delivering personalized care to help patients achieve the best possible outcomes.

Job Type & Location

This is a Contract to Hire position based out of Durham, NC.

Pay and Benefits

The pay range for this position is $22.50 - $22.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Durham,NC.

Application Deadline

This position is anticipated to close on Sep 7, 2026.