Director of Talent Operations, Strategy & Automation

Role Overview

Lead the strategy, systems, and automation that allow global human data operations to scale. You will shape the internal operations platform used to manage pipeline creation, talent onboarding, subscriptions, and workflows supporting AI training deployments.

Key Responsibilities

• Own the Talent Operations automation roadmap, prioritizing work that automates, redesigns, or eliminates operational effort.
• Redesign workflows for scale by identifying bottlenecks, failure points, and unnecessary manual work.
• Define requirements, workflows, business logic, and success criteria for operations systems and engineering initiatives.
• Translate complex operational needs into clear product and engineering requirements.
• Work directly with operators to understand workflows, edge cases, pain points, and user needs.
• Drive initiatives with Product, Engineering, Human Data, Recruiting, and Finance teams from discovery through rollout.
• Measure operational capacity, cycle time, manual effort, reliability, and error reduction.
• Provide visibility into Talent Operations priorities, progress, impact, risks, and dependencies.

Qualifications

• Significant experience in operations strategy, automation, product operations, systems, or business operations.
• A record of converting complex manual operations into scalable systems and workflows.
• Strong product judgment and the ability to turn operational problems into technical requirements.
• Hands-on experience with process mapping, workflow design, automation, and systems implementation.
• Experience partnering with Product and Engineering teams to build internal platforms or operational tools.
• Strong analytical and communication skills across technical and operational teams.
• Ability to move from strategy through execution in a fast-moving, ambiguous environment.

Preferred Qualifications

• Experience building or scaling internal operations platforms or workflow systems.
• Experience applying AI or agentic automation to operational workflows.
• Technical fluency with APIs, integrations, automation platforms, and system architecture.
• Experience in AI data operations, human data infrastructure, marketplace operations, or distributed workforce operations.

Work Terms

• Full-time, remote role.

Compensation

• Listed compensation range: $180, 000 to $250, 000 per year.
• National base salary range: $120, 000 to $160, 000 per year.
• Eligible for equity compensation and, depending on role and company policies, performance-based bonuses.
• Benefits include up to 100% reimbursement for health insurance premiums, paid time off, and a 401(k) plan with company match.