Director of Revenue Operations

Director of Revenue Operations

We are hiring a Director of Revenue Operations to become the CRO's right-hand person and the operational orchestrator of Kontakt.io's go-to-market engine.

This is not a traditional RevOps role focused primarily on Salesforce administration, reporting requests, or process hygiene. Those things still matter, but they are now the foundation, not the mission.

RevOps at Kontakt.io is about looking forward: collecting signals from the market, pipeline, customers, campaigns, product usage, seller activity, and executive priorities, then redistributing those signals into timely, coordinated go-to-market action. The Director of Revenue Operations will help translate strategy into operating rhythm, ensure the right teams are moving at the right time, and make the revenue organization more predictive, more automated, and more aligned.

This person will sit close to the CRO, work from the NYC office Monday through Thursday, and act as a force multiplier across the GTM leadership team. They will own the forecast to the CRO, run the revenue operating cadence, manage cross-functional execution, and build the systems, automations, and AI-enabled workflows that make the entire GTM organization faster and smarter.

For the right candidate, this role is an opportunity to grow beyond sales systems and administration into a true GTM Chief of Staff / Revenue Strategy & Operations leadership role.

This is not a Salesforce administration role. Salesforce matters, but it is now the database, not the mission.

What You'll Own

GTM Operating Rhythm and Executive Orchestration

• Serve as the CRO's operational partner and right hand across the full go-to-market organization.
• Help run the GTM executive staff: agenda, priorities, follow-ups, accountability, decision tracking, and operating cadence.
• Translate executive priorities into coordinated action across Sales, SDR, Marketing, Pre-Sales, Customer Success, Product, and Finance.
• Identify where GTM execution is stuck, misaligned, delayed, or under-instrumented, then drive resolution.
• Create clarity across teams by making priorities, ownership, timelines, risks, and dependencies explicit.

Forecasting, Pipeline Intelligence, and Revenue Visibility

• Own the forecast process to the CRO. The CRO owns the forecast to the board; RevOps owns the operating truth, inspection process, and forecast integrity behind it.
• Build and maintain the revenue inspection cadence across pipeline generation, pipeline progression, deal health, stage conversion, seller execution, customer expansion, and renewal risk.
• Surface early warning signals and opportunities before they become surprises.
• Partner with Sales leadership to improve forecast discipline, pipeline quality, CRM hygiene, and deal inspection.
• Turn revenue data into decisions, not just dashboards.

Signal Collection and Redistribution

• Build a RevOps function that continuously collects signals from Salesforce, marketing systems, SDR activity, buyer behavior, customer outcomes, product feedback, implementation data, and leadership priorities.
• Convert those signals into timely GTM actions: campaigns, account prioritization, rep coaching, executive intervention, sales plays, customer-success engagement, pre-sales support, and product feedback loops.
• Ensure that insight does not stay trapped in systems, spreadsheets, or meetings, but reaches the right team at the right time.
• Create mechanisms that help the GTM organization become more proactive and less reactive.

Automation, AI Agents, and Revenue Productivity

• Lead a RevOps team that includes Marketing Operations and, for the first time, a dedicated developer/engineer within Sales.
• Partner with the developer to build automations, internal AI agents, data workflows, services, and productivity tools that reduce manual work and improve execution quality.
• Identify repeatable workflows across Sales, SDR, Marketing, Pre-Sales, Success, and Product that can be automated or augmented with AI.
• Help design the future of AI-enabled revenue operations at Kontakt.io.
• Move RevOps from system administration to intelligent orchestration.

Systems, Process, and Data Foundation

• Own Salesforce and the broader revenue technology stack, while recognizing that system management is now a smaller part of the role.
• Ensure Salesforce remains clean, reliable, useful, and aligned with how the business actually operates.
• Maintain core RevOps infrastructure across lead routing, attribution, pipeline stages, opportunity process, reporting, dashboards, sales productivity tools, and integrations.
• Partner with Marketing Operations on campaign operations, funnel measurement, attribution, and lifecycle reporting.
• Simplify processes where possible and enforce discipline where necessary.

Team Leadership

• Manage two direct reports: Marketing Operations and a Sales-side Developer/Engineer.
• Set clear priorities, operating cadence, and success metrics for the RevOps team.
• Build a culture of responsiveness, business curiosity, technical creativity, and executive-level ownership.
• Help the team evolve from service-desk support to strategic GTM enablement.

Who You Are

You may come from Revenue Operations, Sales Operations, Business Operations, Strategy & Operations, Consulting, or a high-growth SaaS operating role. Prior Chief of Staff experience is helpful but not required. What matters most is that you are excited to grow into a broader executive operating role.

You are someone who:

• Wants to sit close to the business, not behind a ticket queue.
• Is excited by ambiguity, speed, executive context, and cross-functional complexity.
• Can see patterns in messy information and turn them into action.
• Has the judgment to know what matters now, what can wait, and what needs escalation.
• Communicates crisply with executives and operators alike.
• Has strong follow-through and does not let important work disappear between meetings.
• Is comfortable challenging assumptions, asking hard questions, and pushing for clarity.
• Balances strategic thinking with operational discipline.
• Is curious about AI, automation, and the future of revenue productivity.
• Is energized by being the person who makes the whole GTM system move better.
• Mature, assembled with an executive acumen and comfortable working with senior executives.

Required Qualifications

• 6+ years of experience in Revenue Operations, Sales Operations, Business Operations, Strategy & Operations, SaaS operations, consulting, or a related role.
• Strong understanding of B2B SaaS go-to-market motions, including pipeline generation, sales process, forecasting, marketing funnel, customer lifecycle, and revenue metrics.
• Experience working directly with senior revenue leaders or executive stakeholders.
• Strong Salesforce fluency, including pipeline reporting, opportunity process, dashboards, data integrity, and operational workflows.
• Proven track record in building AI tools for sales operations
• Excellent analytical skills and the ability to turn data into decisions.
• Strong project-management and cross-functional orchestration skills.
• Ability to work from the NYC office Monday through Thursday.

Preferred Qualifications

• Experience in a high-growth SaaS company.
• Experience supporting enterprise sales motions, healthcare sales, or complex B2B buying committees.
• Experience managing Marketing Operations, Sales Operations, or technical RevOps resources.
• Familiarity with AI tools, automation platforms, data workflows, or internal productivity tooling.
• Experience building executive operating cadences, forecast processes, QBRs, pipeline councils, or GTM leadership rhythms.
• Exposure to tools such as Salesforce, HubSpot/Marketo, Outreach/Salesloft, Gong, Clari, Tableau/Looker, Zapier/Make, Clay, OpenAI/ChatGPT, or similar platforms.

Personal Qualities We Will Hire For

Executive Proximity

You are comfortable working closely with the CRO, absorbing context quickly, operating with discretion, and representing priorities clearly across the organization.

Orchestration Instinct

You naturally connect people