Operations Specialist

Operations Specialist

Location: Montgomery, AL

Wage Range - $20 to $25 per hour

Benefits:

Competitive wages

Company computer and cell phone provided

Health, dental, and vision and supplemental insurance options

401k retirement plan with company match

Paid time off and holidays

Ongoing training and professional development opportunities

About Us

Since 1989, Kemco Facility Services has been a family-owned and operated business based in Montgomery, Alabama, delivering exceptional service to the restaurant, finance, healthcare, and retail sectors. With coverage extending across multiple regions, we specialize in commercial/industrial repairs, installation, and maintenance, including HVAC, refrigeration, electrical and plumbing systems, carpentry, overhead doors, building restoration, painting and more. We take pride in our family values and are seeking dedicated professionals to join our team in Alabama.

Job Overview

We are seeking an Operations Specialist to join our team in Alabama, working in our corporate office in Montgomery. The ideal candidate will be experienced in supporting field service operations in skilled trades performed by remote field service technicians. This role requires strong organizational and communication skills, a commitment to exceptional customer service, and the ability to service a variety of clients in retail, banking, hospitality, and healthcare sectors.

This role reports to the VP of Operations. It is an office-based position with the possibility of some remote work or regional travel at times.

Key Responsibilities

Quote Management: Drive prompt development and delivery of accurate, competitive quotes to clients. Support the technician's, estimator's and service management team's work to prepare and deliver quotes. Utilize client portals to upload quotes, monitor for client approvals or change requests. Provide follow-up communication to clients as quotes approach expiration, ensure declined quotes are closed and billed for incurred expenses.

Project Management: Facilitate the successful completion of scheduled, quoted work. Coordinate with the Kemco Field Project Manager, Corporate Procurement Manager, Market Manager, technicians and the client to plan and execute the required scope of work, meeting customer satisfaction and profitability expectations.

Service Order Management: Receive and process service order requests from clients. Monitor dispatch inbox and client portals for new and updated service requests from clients. Monitor work progress and quality, provide support and direction to service managers and technicians. Ensure compliance with customer specific requirements. Escalate problems to senior management or other resources as needed. Ensure clients receive regular updates on service order status. Review service orders to ensure 100% completion prior to invoicing.

Customer Service: Communicate effectively with a wide range of clients with specific unique requirements. Monitor email, phone, texts, and client portal communications, provide prompt responses to all requests from clients as well as internal customers. Assist in the onboarding of new customers an/or new projects.

Documentation: Maintain detailed records of service orders, inspections and surveys, checklists, receipts and purchase orders, customer communications and approvals, technician communication etc.

Inventory Management: Track company owned and rental tools, equipment, project materials, and spare parts inventory assigned to technicians/projects.

Training and Development: Stay current with industry trends, technologies, and best practices through continuous learning. Assign training to technicians as needed.

Qualifications

Education: High school diploma or GED required. PMP certification a plus but not required.

Experience: Preferably 2-5 years of experience in field service operations, ideally in HVAC, plumbing, electrical, general construction, or handyman trades, but not required. Candidates with experience managing remote field service operations in any trade/sector are encouraged to apply.

Technical Skills: Experience with service management software/CMMS systems for dispatching, tracking work orders, inventory and invoicing is required. Experience with major service management portals such as ServiceChannel, Corrigo or Fexa a plus but not required. MS Office skills required, familiarity with Excel and Outlook is important. Experience using an AI agent to analyze data is a plus.

Driving License: Valid driver's license with a clean driving record.

Background Screening: Must pass a satisfactory background screening, MVR Report and drug test.

Skills

Problem-Solving: Strong analytical and troubleshooting skills to identify and resolve issues efficiently across multiple trades.

Communication: Excellent verbal and written communication skills for effective client and team interactions.

Time Management: Ability to prioritize tasks, manage time effectively, and work independently or as part of a team.

Customer Focus: Commitment to providing high-quality service and ensuring customer satisfaction.

Physical Requirements

Ability to lift and carry items up to 50lbs as needed.

Comfortable working in an office environment or onsite at client locations as needed; potentially in confined spaces, at heights, and in various environments.

Ability to stand, walk, bend, and sit for extended periods.

Ability to drive company vehicles for extended periods or travel as a passenger on a commercial passenger flight.

Willingness to travel overnight as business needs demand.

Equal Opportunity Employer

Kemco Facility Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.