Project Specialist 2

Project Specialist 2

AirReps, a division of Daikin Comfort Technologies North America, is a leader in HVAC solutions that are clean, comfortable and efficient. AirReps' expertise and passion for people are our biggest talents. We bring the most comprehensive product offerings, unrivaled thought leadership, and customer-centric support to the commercial HVAC market. Engineering collaborative, reliable solutions is the name of our game. AirReps is seeking a professional individual for our Project Specialist 2 position with our organization at our location in Bellevue, Washington.

Why work with us? Benefits are effective on day one for all full-time direct hires. Training programs are available to help guide team members and develop new skills. Growth Opportunities - there are immense opportunities to grow your career. You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Position Responsibilities

The Project Specialist 2 is responsible for managing projects from submittal approval through delivery and closeout. This role ensures timely coordination between contractors, engineers, and manufacturers. The PS2 is a key contact for assigned projects, providing exceptional customer service, logistical efficiency, and ensuring project goals and objectives are accomplished on time and within budget. Position Responsibilities may include:

• Develop and maintain product knowledge and order entry procedures for all products.
• Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Manage new job setup, documentation, and maintain project files.
• Negotiate special pricing multipliers with manufacturers.
• Order equipment from manufacturers and process returns accurately and efficiently.
• Track and communicate project milestones, lead times, and delivery schedules to contractors and internal teams.
• Process change orders, verify pricing and scope adjustments, and update project documentation as required.
• Coordinate shipping/logistics with manufacturers and customers.
• Provide customers with installation, operation, and maintenance manuals.
• Work with manufacturers and clients in processing warranty and freight claims.
• Identify and proactively resolve potential issues related to schedule conflicts, equipment compatibility, or factory delays.
• Support billing, project closeout, and performance tracking.
• Work closely with account executives, engineering, and parts/service teams to support overall project success.
• Participate in team meetings and product training to enhance industry knowledge.

Nature & Scope

Applies practical knowledge of job area typically obtained through advanced education and work experience. Encouraged to seek continuous improvements. Performs a range of mainly straightforward assignments. Works independently with general supervision. Problems faced are difficult but not typically complex.

Knowledge & Skills

Proficient in Microsoft Word, Excel, Outlook, MAPICS, Savion and Infor/Powerlink is required. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to consistently provide high-quality accurate results. Ability to be flexible and identify answers that are not always readily available. Basic ability to review Mechanical Schedules and specifications to identify product and basis of design. Communicate effectively with internal and external customers. Must be highly organized specifically track requests sent to the Field with periodic follow up as needed to ensure approval cycle completed in timely manner. Strong ability to multi-task. Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Ability to apply good judgment, strong work ethic, and integrity on the job.

Experience

2 - 4 years related experience and/or training; or equivalent combination of education and experience. Bachelor's Degree is preferred but not required.

People Management

No

Physical Requirements / Work Environment

Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To

MANAGER, PROJECT DESK

Salary Range

$74,630 - $93,315

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion, creed, national origin, citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability, medical condition, genetic information, request for protected leave, marital status, sex, pregnancy, age, sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities. Equal Opportunity Employer