Supervisor, Pediatric Clinic Administration

For more than 125 years, The Johns Hopkins Hospital has been a leader in the diagnosis and treatment of disease. Above all, we aim to provide the highest-quality health care and service to all our patients.

Our patients come from all over the world — and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. Make it happen at Hopkins.

What awaits you:

• Room for growth
• Medical, Dental, and Vision Insurance
• Retirement Savings Plan w/employer contribution
• Generous Paid Time off & Paid holidays
• Employee and Dependent Tuition assistance benefits
• Health and wellness programs and MORE!

As the Supervisor for Pediatric Clinic Administration, you will:

• Manage day-to-day administrative operations of the clinic, establishing priorities, workflows, and processes to support efficient and effective clinic operations
• Provide leadership and direction to clinic administrative staff, including hiring, onboarding, training, coaching, performance management, staff development, and engagement
• Plan and manage staffing and resources to meet patient volume, access, operational, and service needs
• Oversee patient access functions, including scheduling, registration, referrals, authorizations, insurance verification, and related processes; identify and resolves barriers to timely access
• Monitor patient flow and clinic throughput and work with clinical and administrative teams to address operational barriers and improve efficiency
• Oversee administrative and financial processes, including billing, charge capture, collections, revenue cycle activities, and compliance with applicable financial policies and procedures
• Monitor operational, financial, quality, access, productivity, and patient experience metrics; analyze trends and develop action plans to address performance gaps
• Ensure compliance with applicable organizational policies, regulatory requirements, accreditation standards, payer requirements, and patient safety standards.
• Partner with physicians, nursing, clinical staff, ancillary services, finance, patient financial services, information technology, and other stakeholders to resolve operational issues and support clinic priorities
• Lead or participate in process improvement initiatives to enhance workflow efficiency, patient access, service quality, financial performance, and the patient and provider experience
• Oversee resolution of patient concerns, complaints, and service recovery issues; identify trends and implements corrective actions as appropriate
• Serve as the operational resource for clinic systems and technology, including scheduling, registration, billing, electronic medical record, and other applications; supports system changes and implementation of new functionality.
• Prepare and interpret operational reports and other data to support decision-making, planning, and continuous improvement
• Participate in annual planning, capital planning, business initiatives, and special projects affecting clinic operations
• Communicate clinic performance, operational issues, and recommendations to department and ambulatory leadership

What you'll bring:

• Associate's Degree in healthcare administration, or a related field. One year of relevant education may be substituted for one year of required work experience or one year of relevant professional-level work experience may be substituted for one year of required education.
• 5+ years of experience in clinical operations or healthcare management
• Ability to navigate rapidly changing situations, from evolving patient needs to technological advancements, by remaining flexible, continuously learning, embracing new challenges, and quickly recovering from setbacks

Salary Range: Minimum 25.29/hour - Maximum 44.28/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.