Registrar Services Coordinator

Job Title: Registrar Services Coordinator

Reports To: Associate Registrar, Academic Affairs

FLSA Status: Non-Exempt, Full-Time

Position Summary

The Registrar Services Coordinator provides frontline student service and handles core record processing tasks. This role ensures timely, accurate execution of registration and record maintenance while delivering high quality customer service. Ensures rapid response to registration needs, removing administrative barriers that impede academic progress.

The Registrar Services Coordinator serves as the primary supervisor for student workers and plays a critical role in maintaining operational continuity during peak academic cycles.

This position is funded through a five-year grant. Continuation beyond the grant period is anticipated based on institutional needs and available funding.

Primary Responsibilities

• Provide first point of contact service for students, faculty, advisors, and alumni
• Process registration requests, adds/drops, withdrawals, and enrollment changes
• Maintain student records, including biographical updates and academic standing entries
• Process transcript requests and enrollment verifications
• Assist with degree application intake and preliminary graduation checks
• Support commencement logistics (name lists, honors verification, program accuracy)
• Monitor academic calendars and enforce registration deadlines
• Maintain documentation, forms, and procedural guides
• Escalate complex or sensitive issues appropriately

Qualifications

• Associate or bachelor's degree
• Administrative or customer service experience (higher education experience preferred)
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to manage confidential information responsibly
• Experience working with databases or student information systems preferred

Core Competencies

• Accuracy & Data Integrity - Demonstrates exceptional attention to detail and commitment to maintaining precise academic records.
• Service Orientation - Provides responsive, professional, and student-centered service to all constituents.
• Confidentiality & Compliance Awareness - Maintains strict adherence to FERPA and institutional privacy standards.
• Organizational Effectiveness - Manages multiple priorities and deadlines efficiently, particularly during peak registration and graduation periods.
• Problem-Solving & Judgment - Recognizes issues requiring escalation and exercises sound judgment in applying procedures.
• Technical Proficiency - Effectively utilizes student information systems and related databases to ensure timely and accurate processing.
• Collaborative Teamwork - Works cooperatively within Academic Affairs and across campus departments to support institutional operations.

Working Conditions

• Full-time, in-person position within the Office of the Registrar.
• Frequent interaction with students, faculty, staff, alumni, and external constituents.
• High-volume processing periods during registration, grading, and commencement cycles.
• Requires sustained attention to detail and accuracy in a deadline-driven environment.
• Prolonged periods of computer use and data entry.