ServiceNow/CMDB Architect or Lead

Position: ServiceNow/CMDB Architect or Lead
Location: Buffalo, NY- Remote
Duration: 6+ Months


We are seeking a highly skilled CMDB Architect to lead the design and implementation of a robust Configuration Management Database (CMDB) using ServiceNow for a hospital system. The ideal candidate will have extensive experience with ServiceNow CMDB, ITIL processes, and integrating asset and configuration management within complex healthcare environments. This role requires a deep understanding of hospital IT infrastructure, biomedical devices, compliance requirements (e.g., HIPAA), and cross-functional collaboration to ensure seamless implementation and operational efficiency.



Key Responsibilities

CMDB Design and Implementation

• rchitect the CMDB structure, including CI classes, relationships, and attributes, tailored to the hospital system's requirements.
• Define and implement a scalable CMDB model in ServiceNow, ensuring alignment with ITIL best practices.
• Collaborate with stakeholders to identify critical CIs, attributes, and dependencies, including biomedical equipment, IT infrastructure, and applications.
• Develop detailed technical and process documentation for the CMDB implementation.

Integration and Data Management

• Integrate ServiceNow CMDB with existing tools (e.g., discovery tools, asset management systems, biomedical databases).
• Define data sources and ensure accurate migration of asset and configuration data into the CMDB.
• Establish data reconciliation processes to maintain CMDB integrity and prevent duplication.
• Collaborate with IT and clinical teams to integrate the CMDB with hospital systems such as EHRs, PACS, and monitoring tools.

Governance and Compliance

• Design and implement governance policies to maintain CMDB data quality and integrity.
• Ensure compliance with healthcare regulations (e.g., HIPAA, HITECH) and hospital-specific security standards.
• Define access controls and audit trails for sensitive data stored in the CMDB.

Stakeholder Collaboration and Training

• Work closely with IT, clinical engineering, and operations teams to gather requirements and align CMDB capabilities with organizational goals.
• Provide training and support to internal teams for effective use and maintenance of the CMDB.
• ct as the primary liaison between hospital leadership and technical teams for CMDB-related initiatives.

Reporting and Optimization

• Develop and maintain ServiceNow dashboards and reports for CMDB metrics, such as data accuracy and CI relationships.
• Continuously evaluate the CMDB's performance and implement improvements to enhance operational efficiency.
• Ensure the CMDB supports ITSM processes, such as incident, problem, and change management.

Required Qualifications

Technical Skills

• Extensive experience in ServiceNow CMDB implementation and administration.
• Strong understanding of ITIL processes (certification preferred).
• Proficiency in designing CI relationships and dependencies for complex IT and biomedical environments.
• Hands-on experience with ServiceNow modules such as Discovery, Asset Management, and Event Management.
• Familiarity with integrating third-party tools and APIs with ServiceNow.

Healthcare Experience

• Knowledge of hospital IT infrastructure, biomedical devices, and healthcare compliance requirements (e.g., HIPAA).
• Experience with hospital systems such as EHRs, PACS, and monitoring systems is a strong advantage.

Other Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills to work with technical and non-technical stakeholders.
• Experience in creating technical documentation and governance frameworks.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist - CMDB or equivalent certification.
• ITIL v4 certification.
• Experience in healthcare-specific IT systems and environments.
• Familiarity with cloud technologies and hybrid infrastructure.

Key Metrics for Success

• CMDB implementation completed on time and within budget.
• chieved and maintained CMDB data accuracy rate of X% or higher.
• Successful integration of CMDB with key hospital systems and tools.
• Positive feedback from stakeholders on CMDB usability and reporting.