Ticket Operations Supervisor

Ticket Operations SupervisorMake work your adventure at Beech Mountain Resort. We are a community of adventurers and outdoor enthusiasts, committed to providing a once-in-a-lifetime experience to our guests and employees. Our team is made up of dedicated and compassionate individuals who deliver an outdoor experience for all. Join us today and make work your adventure.The Ticketing Operations Supervisor oversees daily ticketing operations and supports the resort's cash-handling procedures. This position supervises ticketing staff, assists with basic POS troubleshooting, balances daily sales, prepares deposits, and helps resolve guest issues. Flexibility is required to work various shifts based on operational needs.Responsibilities:Oversee daily ticketing operations and ticketing staffTrain and assist ticket cashiersOperate and perform basic troubleshooting of the ticketing/POS systemMaintain change and cash levels throughout the resortCount and balance cash drawers and cash bagsVerify daily sales and report discrepanciesPrepare daily deposits and required paperworkComplete basic accounting and deposit spreadsheetsAssist with guest questions and concernsCommunicate important operational information to resort staffMaintain an organized and secure Cash Services areaProtect confidential financial and employee informationPerform other duties as needed to support resort operationsQualifications:High school diploma or equivalentPrevious customer service experience preferredCash-handling experience preferredPrevious supervisory or leadership experience preferredComfortable using computers and learning POS systemsStrong attention to detail and basic math skillsDependable and able to work independentlyStrong communication and problem-solving skillsAvailable to work various shifts, including weekends and holidaysReliable transportation and ability to travel in winter weather