L2 Tech Support - Site Migrations (5109-1) Jacksonville, FL

L2 Tech Support - Site Migrations (5109-1) Jacksonville, FL Desktop Management - Infrastructure Services, Desktop, Laptop, L2 Tech Support, Windows 10/11 OS, Android/Mac, MS Office, LAN/WAN, WiFi, VOIP Phone, ITIL If you post this job on a job board, please do not use the company name or salary information. Experience level: Mid-senior Experience required: 7 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Information Technology and Services Pay rate: View hourly pay rate Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No Applicants must include their current location at the top of the resume. If not local, clearly state willingness to relocate and work onsite five days a week. Applications missing this information will be rejected. Profile Requirements:

• Must work 100% onsite at the assigned location, 5 days a week
• US Citizens only, due to the nature of the work

Job Description: 7+ years of experience in Desktop Management - Infrastructure Services (IS) Provide break/fix support for desktops, laptops, and peripherals Re-image devices and reinstall/configure applications as needed Troubleshoot Windows OS, hardware, and enterprise applications Coordinate with third-party vendors for escalations and hardware replacements Document issues and resolutions in the IT service management system (e.g., ServiceNow, Remedy) Have a comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applications Support all applications on the computer, coordinating with second-level support for global applications Install and configure desktops, laptops, mobile devices, and peripherals Support printers, network configuration, driver installation, and vendor coordination Provide onsite and remote technical assistance Manage ticket queue, ensuring resolution within SLA Develop and document standard configurations, procedures, and knowledge base articles Coordinate with vendors for hardware support and warranty repairs Support on-site/off-site events, site setup, and disaster recovery Support O365, Active Directory, DNS, Group Policy, Networking, and Firewall Provide second-line support, incident, and problem management following ITIL processes Communicate effectively with stakeholders at all levels #J-18808-Ljbffr ESR Healthcare