P&C Licensed Customer Service Rep Marietta, GA

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.

Full time

Exempt/Non Exempt:

Hourly
Job Description:

Location Details:

3445 Gordy Parkway Marietta GA 30066

Position Schedule / Shift:

Monday - Friday 8:30am - 6pm (Possible Rotating Saturdays 9:00am - 1:00pm)

Position Summary

The Auto Club Group is seeking a customer-focused Field Insurance Service Representative to support members with insurance policies payments renewals and product inquiries. This role combines service problem-solving and sales support to help members protect what matters most while promoting ACGs insurance membership and financial products.

Key Responsibilities

Customer Service & Member Support

Respond to customer insurance inquiries explain product features and ACG service advantages support sales processing and resolve member/customer complaints with management support as needed.

Participate in team service efforts and help deliver consistent customer-focused support.

Insurance Policy Servicing & Processing

Service insurance policies and process applications renewals policy changes endorsements status or coverage changes amendments transfers billing questions and new business applications in accordance with state rules and corporate policies.

Respond to insurance availability eligibility and coverage questions; prepare proposals; update electronic member information; maintain filing systems; and provide general agency support.

Sales Quotes & Referrals

Provide insurance product quotes apply underwriting and business rules and eligible discounts complete sales identify cross-sell opportunities and promote insurance membership financial products credit cards Travel and Life referrals.

Refer customers to agents when appropriate.

Payments Renewals & Retention

Process insurance and membership payments including initial installment lapse and reinstatement payments; conduct retention calls; and contact members/insureds regarding delinquent memberships late premiums reinstatements and cancellations.

Support outbound promotional and retention calling while promoting ACG products and services following established guidelines.

Community & Office Support

Assist with office events that generate insurance revenue increase member product awareness and support local community activities.