Personal Lines Account Manager

Overview At Harris & Company Insurance, a Personal Lines Account Manager serves as the primary point of contact for all customer service functions related to personal insurance. The ideal candidate will quickly and professionally manage client needs and find solutions through interactions over the phone, email, and in person. Harris & Company Insurance is an established yet growing independent insurance agency with a long track record of superior customer service. Responsibilities Serve as the primary point of contact for designated personal lines clients with regards to policy changes as well as billing, coverage, and claims questions. Become proficient in navigating sales and service procedures with all personal lines insurance carriers. Assist with account‑rounding by periodically recommending homeowners, auto, or life insurance as appropriate. Maintain professionalism in all interactions with clients, teammates, and insurance carriers. Provide prompt, accurate and friendly service to clients. Assist sales agents ("producers'") with personal lines quotes and policy issuance. Qualifications Organized, punctual, detail‑oriented and ability to multi‑task Excellent verbal and written communication skills NC Property & Casualty Insurance License prior to employment Ability to pass a background check Prior customer service experience Proficient in various software programs, including but not limited to Microsoft Office and ability to learn the agency's management system Benefits Health insurance Dental insurance 401(k) 401(k) matching Paid time off License Reimbursement Insurance experience highly preferred, but not required. NC Property & Casualty Insurance License will be a requirement prior to starting. Prior experience with Erie Insurance is a plus. Schedule Monday to Friday Travel Requirement No travel Ability to Commute/Relocate Sanford, NC: Reliably commute or planning to relocate before starting work (Required) Minimum Education High school or equivalent (Required) Work Location In person #J-18808-Ljbffr