Client Account Manager
Portland Internetworks
Client Account Manager Portland Internetworks • Portland, OR, United States Client Account Manager Are you ready to join a dynamic, forward-thinking team that's redefining the future of managed IT services? At Internetworks, we're not just about tech, we're about people, relationships, and growth. We've been delivering cutting-edge IT solutions since 1997, and now we're on the hunt for a Client Account Manager (CAM) to join our ranks and play a key role in our clients' success. What You'll Do as Our CAM: Relationship Owner: Build and maintain strong, long-term relationships with a portfolio of clients. Business Review Leader: Run and schedule regular Business Reviews that drive decisions, not just conversations. Project Owner: Take accountability for the projects in your accounts, working with our Project Coordinator and engineering team to keep them on track and delivered. Proactive Problem Solver: Identify risks, gaps, and opportunities before they become issues. Technology Translator: Turn technical concepts into clear, actionable business insights. Team Collaborator: Work closely with Service, Sales, and Project teams to ensure follow-through and accountability. Growth Driver: Identify and help develop opportunities within existing accounts. Data-Driven Decision Maker: Use metrics and reporting to guide conversations and demonstrate value. Process Champion: Follow and improve our account management playbooks to ensure consistency across all clients. Pipeline & Hygiene Owner: Keep accounts, opportunities, and activities clean and up to date in our systems. Must-haves: A knack for building trust and rapport with clients. Strong verbal and written communication skills. Strong organizational skills. Comfort working with metrics and KPIs. Ability to stay proactive and follow through without being chased. Proven experience in account management, client success, sales, or a similar client-facing role. Nice-to-haves: IT/technology industry experience. Familiarity with Managed Service Providers (MSPs). Experience running Business Reviews or client strategy meetings. Experience working across service and sales teams. Experience coordinating or overseeing client projects. Perks of the Job: Competitive salary + incentive-based bonuses. Flexible medical, dental, and vision plans. 401(k) with employer match. Professional certifications and continuing education opportunities. Full-time We are committed to providing an inclusive and welcoming environment for all members of our team. Internetworks does not and shall not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status. #J-18808-Ljbffr Portland Internetworks
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