Account Manager

Job Description
PositionTitle: Account Manager (Consumer) - Spanish/English Strongly Preferred

Base Salary: $28,080 to $43,750 annually DOE
Commission: Targetcommission of $30,000 annually
Benefits: Medical, dental, vision, 401k, flexible spending account, paidsick leave and paid time off, parental leave, quarterlyperformance bonus, training, career growth and educationreimbursement programs.

AtZiply Fiber, our mission is to elevate the connected lives ofour communities every day. We're delivering the fastest homeinternet in the Northwest, with a focus on areas traditionallyunderserved by mainstream internet companies. And as ourstate-of-the-art fiber network expands in WA, OR, ID and MT, sodoes our need for team members who can help us grow and realizeour goals.

Wemay be building internet, but we are reaching real people. Westrive to build relationships and provide customers andcommunities with refreshingly great experiences.

Weemphasize our values in all our interactions:

GenuinelyCaring: Ourcustomers and colleagues are people, and quite possibly ourneighbors. We put ourselves in their shoes and give them ourfull attention.

Empowering You: We empower our customers to choose the products that best meettheir needs, and we support our employees to implement solutionsthat elevate the experiences of our customers and coworkers.

Innovationand Improvement: We always look for ways to make the experiences of our customers- and each other - better.

EarningYour Trust: Weearn trust by communicating simply and transparently as realpeople, not as a corporation.

Job Summary

TheAccount Manager will be responsible for generating sales inmulti-family units in their respective assigned region. Thisincludes networking with MDU property managers, assistantmanagers, leasing agents, and other property staff.

EssentialDuties and Responsibilities:

TheEssential Duties and Responsibilities listed below are a rangeof duties performed by the employee and not intended to reflectall duties performed.

Sales& Customer Engagement

• Drivecreative sales strategies in multi-family properties thatwill increase awareness and penetration
• Hostvarious community events within MDU properties, to getcustomers to sign-up for Ziply Fiber services
• Makeregular property visits to all MDU's in assigned region,documenting key learnings
• Conductdoor-to-door outreach to promote and sell fiber internet toresidential customers.
• Achieveor exceed daily activity goals (door knocks, customercontacts, property visits) and monthly sales targets.
• Buildstrong relationships and trust with prospective customersthrough professionalism and product expertise.

Training,Collaboration & Operational Support

• Participatein e-learning, classroom sales training, and associatedcurriculum in tandem with Sales Trainer
• Marketingteam collaboration; offer strategy & communication,collateral material creation & distribution
• Performfinancial responsibilities to include operational expensetracking, processing mileage reimbursements, logging eventexpenses, and others
• Monitorindustry developments (technical, regulatory, and otherwise)and apply critical thinking for strategic and customerimpact analysis

Other Duties

• Performsother duties as required to support the business andevolving organization.

Required Qualifications:

• Highschool diploma or GED.
• Minimumof six (6) months of sales and/or customer serviceexperience - OR - current or prior military service.
• Mustbe committed to providing exceptional customer service in acalm, professional manner.
• Mustbe enthusiastic, persuasive, persistent, and be able tohandle rejection in the selling process well.
• Mustwork in an outside environment for extended periods in anyseason, with potential exposure to inclement weather.
• Musthave reliable transportation.
• Musthave and maintain a valid driver's license, auto insurance,and satisfactory driving record.
• Fluency in Spanish and English is strongly preferred.

Knowledge,Skills, and Abilities:

• Abilityto prioritize and organize work effectively and be a self-starter.
• Abilityto maintain confidentiality of company and customer information.
• Abilityto deal with public in a professional manner.
• Abilityto work independently and apply sound judgment and reasoningskills to a variety of situations.
• Abilityto drive on behalf of the company in a safe and responsible manner.
• Abilityto multi-task and collaborate effectively with otherpersonnel to meet deadlines.
• Strongverbal and written communication, attention to detail, andorganizational skills.
• Abilityto adjust to rapidly changing priorities and schedules.
• Excellentcustomer service skills.

Work Authorization

Applicantsmust be currently authorized to work in the US for anyemployer.Sponsorship is not available for this position.

Physical Requirements

Thephysical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform theessential functions.

Essentialand marginal functions may require maintaining physicalcondition necessary for bending, stooping, sitting, walking, orstanding for prolonged periods of time. The employee mustoccasionally lift and/or move up to 25 pounds. Specific visionabilities required by the job include close vision, distancevision, color vision, peripheral vision, depth perception, andthe ability to adjust focus. This role involves driving within aspecific region or territory and requires the ability to safelyperform all functions of operating a motor vehicle.

WorkEnvironment and Additional Information

• Spendsapproximately 80% of the time in an outside environment forextended periods in any season, with potential exposure toinclement weather.
• Mustbe comfortable walking up and down streets for up to five(5) hours per day, including uneven terrain, uphill anddownhill areas.
• Regularlyrequires climbing stairs, navigating driveways, andaccessing homes or buildings with limited accessibility.Minimal time in an office environment.
• Thisrole involves driving within a specific region or territoryand requires the ability to safely perform all functions ofoperating a motor vehicle.

Atall times, Ziply Fiber must be your primary employer. Unlessotherwise prohibited by law, employees may not hold outsideemployment nor be self-employed without obtaining approval inwriting from Ziply Fiber. In holding outside employment orself-employment, employees should ensure that participation doesnot conflict with responsibilities to Ziply Fiber or itsbusiness interests.

DiverseWorkforce / EEO:

ZiplyFiber is an equal opportunity employer. Ziply Fiber willconsider all qualified candidates regardless of race, color,religion, national origin, gender, age, marital status, sexualorientation, veteran status, and the presence of anon-job-related handicap or disability or any other legallyprotected status.

ZiplyFiber requires a pre-employment background check as conditionsof employment. Ziply Fiber may require a pre-employment drug screening.

ZiplyFiber is a drug free workplace.

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