Remediation Technician

Key Job Responsibilities Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services. Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors. Perform on‑call duties and participate in scheduled maintenance and change management activities. Contribute to documentation and process improvement initiatives based on analysis of operational issues. Help interview, train, and onboard new team members. Physical Requirements Lifting and moving material up to 40 pounds. Working in cramped and/or elevated locations. Bending, lifting, stretching, and reaching. Standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely and without limitation. Essential Requirements Ability to travel to or commute between data center locations as needed. Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational. Travel frequency will vary based on business needs and operational status of assigned facility. Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. Day in the Life Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution. Show a strong aptitude for troubleshooting and problem solving. Resolve problems at their root, stepping back to understand the broader context. Maintain service level agreements through the implementation of proactive issue detection and reporting. Act in the absence of direction or support. Improve effectiveness through process innovation. NOTE: Amazon does not sponsor for immigration, including for H‑1B, TN, and other non‑immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Basic Qualifications 1+ years of computer networking experience. 1+ years of Linux operating systems experience. Bachelor's degree in Information Technology, Computer Science, or a related field. Experience in computer networking. Experience working with Linux operating systems. Can lift and rack equipment up to 40 pounds. Experience with computer hardware troubleshooting and repair. Preferred Qualifications Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines. Experience dealing effectively with customers during problem resolution and operating efficiently under pressure. Experience managing work and priorities through a ticketing system. Experience with cabling infrastructure best practices and methodologies. Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment). Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at USA, GA, Atlanta - 29.00 - 52.00 USD hourly USA, MD, Frederick - 29.00 - 52.00 USD hourly USA, MS, Canton - 26.00 - 47.00 USD hourly USA, OH, New Albany - 29.00 - 52.00 USD hourly USA, PA, Berwick - 29.00 - 52.00 USD hourly USA, PA, FAIRLESS HILLS - 29.00 - 52.00 USD hourly USA, VA, Ashburn - 29.00 - 52.00 USD hourly USA, VA, CHANTILLY - 29.00 - 52.00 USD hourly USA, VA, Chantilly - 29.00 - 52.00 USD hourly USA, VA, MANASSAS - 29.00 - 52.00 USD hourly USA, VA, Manassas - 29.00 - 52.00 USD hourly USA, VA, Sterling - 29.00 - 52.00 USD hourly Company - Amazon Data Services, Inc. - A19 Job ID: A3166891 #J-18808-Ljbffr