Cupertino Main - Assistant General Manager

Assistant General ManagerAt Philz, we're doing something bigger than coffee - we're growing leaders who Better People's Days. As we open new stores in new communities, we're looking for Assistant General Managers (AGM) who want to grow with us. Our AGM roles are fantastic opportunities for continued growth in retail leadership, home office, and/or roasting plant positions.Assistant General Managers are members of the store's leadership team and use independent judgment to oversee key aspects of Philz company initiatives, financial results, store operations, and team member development, including areas such as:Oversee key components of store operations, including staffing levels, food costs, customer experience, and team performanceManage food and operations safety standards, run monthly audits, and ensure prompt follow-upEnsure a store experience that is in line with Philz's core values and standardsRespond to customer feedback across all channels and take action to improve the store experienceCoach and evaluate team members, providing feedback and making decisions that support their growthLead the rollout of new initiatives and ensure your team is trained and readyWe're looking for people who understand what it means to Better People's Day and who believe in our culture as much as we do. We make sure that every Philz is an inclusive, fun, creative, and vibrant place; a spot where you can be yourself.2–3 years of supervisory experience in a fast-paced, high-volume food & beverage environment1-2 years of experience in people programs such as hiring, training, and coaching team membersPrevious experience in store-level rollouts of promotions and programsExperience managing scheduling, inventory, payroll, and complianceStrong experience supervising food safety and other risk management programsFamiliarity with financial controls, including labor and food cost managementProficiency with Google Suite and Microsoft Suite. Exposure to scheduling and/or inventory systems a plusSchedule flexibility and willing and able to work a variety of days and shiftsRequired: To ensure the well-being of our team members and community, you will need to secure a Food Manager certification OR complete the Philz Coffee Food Manager certification within the first 30 days of employment.Essential Physical Requirements:Visual acuity.Bending, reaching, pulling, pushing, extending arms/hands for the majority of shift.Remaining upright on the feet, particularly for sustained periods of time.Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.Exerting up to 20-40 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.Compensation & Benefits:A reasonable estimate of the starting base hourly rate for this role is $29.00 - $33.00.This role is eligible for benefits the first day of the month after hire. We offer:Paid vacation and sick timeMedical, dental, and vision insurance401(k) with company matchCompany-paid life insurance (plus optional family coverage)FSA and HSA with company contributionHospital indemnity, accident, and critical illness insuranceFree mental health sessions through our Employee Assistance ProgramA free drink and a free food item every shiftDiscounts on beans, food, and merchFree Philz swagOpportunities for growth and advancementPhilz maintains a policy regarding the employment of relatives and individuals with close personal relationships. Candidates with family members or close personal relationships currently employed by Philz are subject to additional review to ensure there are no conflicts of interest, supervisory relationship concerns, or impacts on team performance and morale.