Patient Access Representative / Medical Assistant - PRN

This job performs appointment scheduling and medical assistant functions within a clinic setting. Provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Education Required: High school diploma or equivalent. Preferred: Completion of a Medical Assistant training program. Work Experience Preferred: Related experience in a clinic or medical office setting. Certifications Required: Basic Life Support (BLS) from the American Heart Association. Preferred: Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty‑based certification). Knowledge, Skills and Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows‑style applications and keyboard. Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process. Skills to effectively present information and respond to questions from patients and customers. Ability to work collaboratively with other departments. Ability to exercise sound judgment in handling or escalating difficult situations. Job Duties Provide excellent customer service to all patients, guests, and family members. Ensure all patient required forms are completed and other paperwork/documents are gathered and accurate. Efficiently input patient/guarantor demographic and financial information; explain insurance benefits and collect co‑pays, deductibles and self‑pay portions due. Perform vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments. Prepare patient for exam, explaining any procedures before they are performed and answering the patients’ questions. Schedule and reschedule patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information. Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Other related duties as required. Physical and Environmental Demands Medium Work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or more than negligible up to 10 pounds of force constantly to move objects. Duties performed routinely require exposure to blood, body fluid and tissue. The incumbent works in a patient care area; may be exposed to communicable diseases and hazardous medications or waste. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste in the environment. Equal Employment Opportunity The employer maintains and complies with its compliance and privacy program and standards of conduct, including immediate reporting of any known or suspected unethical or questionable behaviors or conduct. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. #J-18808-Ljbffr