Client Care Representative

Job Description

We are seeking a Client Services Specialist - M-F 8am -5pm pay $18.33-$21.25/hr

POSITION RESPONSIBILITIES: Oversee the implementation of programming in the core service areas and progress toward program outcomes at all assigned sites.

1.Assist in the development of pilot programs and related tools and outcome measurements to expand program offerings to meet identified client needs.

2.Use program data and regular reporting as a tool for staff and program supervision and quality improvement.

3.Provide input in the development of client services budgets and responsible for monitoring budgets and reporting on variances.

4.Locate, develop and maintain networks and partnerships with relevant service providers, community organizations, business and educational institutions and assist client Services staff to do the same.

5.In cooperation with the Technology Programs Manager, supports Eden's computer learning program and work in collaboration with the Manager to bring other technology-based education to the properties.

6.Assists the Fund Development Department in soliciting donations from local businesses and vendors for events and activities. Provides information required to submit relevant grant applications for programming.

7.Participate in community groups working to improve services for residents in order to develop new resources that address unmet needs.

8.Facilitate effective working relationships between Client Services and Property Management staff.

9.Contribute to positive and effective teamwork environment with colleagues.

10.Completes all required statistical records and reports in a timely.

11.Designs and implements evaluation tools to assess quality of services.

12.Attends all staff meetings, trainings and other appropriate meetings and conferences as required.13.Assists residents from other properties on an as-needed basis.

REQUIRED EDUCATION AND EXPERIENCE:

1.4-year college degree in social work, sociology, psychology or related field; OR, any equivalent combination of experience and training in community development or social service program development required.

2.Minimum 2 years of experience in program development and management and/or staff management required.

3.Training or experience in working with diverse cultures and specific populations,depending on the property.

4.Experience with populations such as children and families, seniors, people with disabilities (physical and developmental) or chronic mental illness, HIV/AIDS preferred.

5.Knowledge of eligibility and procedures of federal and state entitlement

Meet Your Recruiter

Day Anderson
Recruiting Manager

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