Customer Service Representative

Position Title: Customer Service Rep (CSR)

Location: Rochester, NY 14624

Job Type: Full-time, Monday – Friday

Exempt Status: Exempt

Reports to: Corresponding Business Development Manager

Wage Range: $70,000 – 75,000 / year

Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.

Pfisterer North America is the US subsidiary of a 100-year-old family-owned company based in Germany that is a global leader in electrical connection technology and high voltage insulation. We are professional, agile and our goal is to offer a supportive culture and competitive pay & benefits. We are introducing several new product lines to North America as part of our global expansion, and are seeking several additions to our veteran team.

POSITION SUMMARY:

Is the central commercial and technical liaison for major commercial and industrial customers. The customers include both internal, external, and contracted representation. Problem solves issues on the customer's behalf. Conducts professional and technical communications. Is a customer's primary point of contact; ensures customer requirements are addressed.

ESSENTIAL DUTIES AND REPONSIBILITIES

1. Identify customer designated special characteristics, order requirements, quality objectives and related training, corrective and preventative actions.

1. Build relationships with key decision makers. Act as liaison and single point of contact with major commercial and industrial customers.

1. Coordinate quality and reliable response, evaluation, and solutions.

1. Resolve order, product and or applications problems

1. Communicate Order status and updates as necessary from / to customer or customer representation

1. Assist sales staff to assess potential application of Company product to meet customer needs.

1. Check and confirm contract specifications prior to order acceptance.

1. Respond to all sales staff and customer requests for technical assistance and information. 

1. Conducts seminars, presentations, and meetings with key customers

10.Perform other related duties as assigned

ESSENTIAL QUALIFICATIONS/EXPERIENCE:

Bachelor's degree in engineering, finance, marketing, economics, business or related quantitative disciplines.

1. 5 years of customer service experience

PHYSICAL DEMANDS

1. Ability to lift up to 30 pounds unassisted. xhyhwjd

1. Standing, bending, lifting and sitting throughout the day

1. Fast paced environment, occasionally

BENEFITS

• 401k
• 401k match
• Health insurance
• Health savings account
• Dental insurance

PNA, Inc. is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. PNA will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.