General Manager

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with B. F. Saul Company Hospitality Group! We are looking for an accomplished General Manager to oversee the daily operations at our Best Western hotel located in Sterling! This position is responsible for overseeing the overall management and operation of the hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team member relations. B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity. Responsibilities: Personally Delivers Exceptional Guest Service: Accountable for maintaining high service and quality standards according to brand including Quality Assurance Inspections and Guest Satisfaction Surveys. Communicates guest feedback to hotel staff and addresses trends/issues with staff in a timely manner. Encourages and collaborates with hotel team to set an example of the expected level of guest service. Personally follows up on all guest inquiries, issues and concerns in a timely and effective manner to ensure B. F. Saul Company Hospitality Group’s high standards of quality and service are maintained. Sales: Actively participates in the hotel’ssales efforts, analyzes and negotiates business, determines pricing and yield strategies, attends sales calls/site visits to impact and maintain client relationships. Maintains a positive presence within the community by attending Chamber and CVB meetings and events, establishesrelationships with other area hotels, schools and universities and othercommunity organizations. Responsible for maintaining accurate weekly,monthly and annual budgets, forecasts and business plans in collaborationwith the hotel’s sales team. Works in conjunction with Revenue Manager andSales Team to implement sales strategies and a business mix that will helpensure the hotel achieves maximum revenue potential. Provides direction to operations team to ensure the service and quality needs of negotiated accounts and groups are met consistently. Maximizes Guest Satisfaction Scores : Identifies potential obstacles to exemplary service. Uses available tools and knowledge to implement ideas to maximize guest satisfaction scores. Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results. Responds to guest concerns which arise on surveys when necessary. Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand. Financial Responsibility: Manages expenses according to budgeted/forecasted guidelines to maximize hotel profitability. Responsible for reviewing/releasing payroll and ensuring effective labor management.Utilizes the B. F. Saul Company Hospitality Group procurement system effectively and adheres to the approved vendor network for purchasing.Responsible for preparation and management of the hotel budget and ongoingforecasting efforts. Communicates financial forecasts via weekly reporting and critiques month end financial results via month end reporting. Sharesrevenue forecasts with leadership team to ensure departmental expense isadjusted accordingly. Reviews A/R and A/P with emphasis on followingaccounting procedures as outlined in B. F. Saul Company Hospitality Group’sInternal Accounting Audit. Manages and maintains company assets to staywithin budget guidelines and prolong the life of company resources. Training and Development : Responsible for assisting with the ongoing training anddevelopment of hotel team members and maintaining all necessary training records. Ensures the new hire training process effectively prepares new team members for their positions. Analyzes current training programs and adjusts as needed. Implements new B. F. Saul Company Hospitality Group andbrand training initiatives in a timely manner. Utilizes training resourceseffectively and ensures all training requirements are met. People Management : Responsible for effectively interviewing, hiring, coaching and developing hotel team members and management team. Prepares and conducts annual team member reviews in a timely manner. Addresses performance issues accordingly andtakes appropriate corrective action to hold team members accountable.Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizingteam members. Effectively addresses areas for improvement determined by B.F. Saul Company Hospitality Group’s annual Team member Opinion Survey andcommunicates results from the survey to the hotel staff in a timelymanner. Ensures annual team member turnover falls within B. F. SaulCompany Hospitality Group’s acceptable guidelines and reacts to anyturnover concerns. Self/WorkloadManagement: Responsible for effective self/workload management andadjusting work schedule as dictated by business needs. Provides guidance and assistance to the hotel team members and leadership team to ensuretheir workloads are appropriate and managed effectively. Demonstratesclear written and verbal skills. Promotes a productive, professional andcollaborative work environment. Plays an active role in leading daily teammeetings and weekly/monthly departmental/hotel meetings to ensure propercommunication and planning occurs. Safety/Risk Management: Leads and participates in monthly Safety Committee Meetings. Assists in conducting routine inspections of the hotel operation/building to maintain standards of B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Ensures a clean and safe work environment. Understands the importance of handling all guest and team member accidents/incidents in a timely and effective manner while following B. F. Saul Company Hospitality Group policy. Completes B. F. Saul Company Hospitality Group incident reports and follows up within appropriate time frame. Assists in promoting corporate safety programs and initiatives. Required Skills and Experience: High school diploma or GED required. College degree or equivalent experience required. 3-5+ years of progressive hotel GM management experience required. Must be able to manage multiple hotel and corporate priorities in a fast paced environment. Must be able to effectively communicate with all levels within and outside the organization and have the ability to effectively problem solve with all. EEO AA M/F/Vet/Disabled Benefits: Well-Being Benefits Health Insurance Dental & Vision Insurance Short & Long Term Disability Vacation Policy Weekly Pay Incentive Eligible Long Term Planning: 401(k) Retirement Program Paid Life Insurance Tuition Reimbursement Team Member Programs: Our Big 3 Mission Statement Leaders of the Month/Year Annual Performance Appraisals and Wage Increase Opportunities Annual Team Member Banquets Annual Team Member Engagement Survey Discounted Room Rates for Team Members, Family and Friends $85,000 - $95,000 a year The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more. B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled Source: Hospitality Online #J-18808-Ljbffr