Case Administrator

Join Our C.A.R.E. Crew

Day shift: Mon: 8:30am-5pm Tue: 8:30am-5pm Wed: 8:30am-5pm Thu: 8:30am-5pm Fri: 8:30am-5pm Sat: occasionally Sun: OFF

Do you have what it takes to be a C.A.R.E-giver and join our crew? Do you connect with the following concepts?

• Compassionate; you display empathy and appreciate the uniqueness in every individual
• Adaptability: you thrive on change and have a curiosity to learn
• Respect: you build the self-esteem of others and treat everyone with dignity
• Empowerment: you take initiative and own your actions; serving as a role model for others to do the same.

If this describes or resonates with you – then we'd love for you to join our C.A.R.E. crew!

These four unique superpowers are also our company values, and they will enable you to start, or continue, a successful career working at MDH Network. We provide services to intellectually and developmentally challenged adults in their homes, and their community, while they engage in their daily routines and recreational activities.

Besides aligning with our company C.A.R.E. values, at a minimum, you must have:

• A high school diploma or GED equivalent and be at least 18 years old,
• An associate degree in psychology, behavioral science, social services, or related discipline or three years of relevant experience working with individuals with intellectual or developmental disabilities, behavioral challenges, dual diagnoses, or forensic involvement,
• Three years of supervisory/management experience,
• A current driver's license and California automobile insurance coverage for driving your personal vehicle to and from various community locations either independently or with other team members, including individuals, and
• Ability to read, write and speak English. Bilingual in English/Spanish is preferred.

Join our C.A.R.E. crew and, as a values-based company, you will have access to benefits that support your physical (health), financial, and emotional well-being, by example:

• Comprehensive medical, dental and vision insurance plans and vacation pay. What is healthier than taking time to care for you too?
• A 401k plan with a 5% match and company-paid group life insurance. And if you choose, you can also elect additional voluntary life insurance, accidental death & dismemberment, long-term disability, and critical care coverage. You will have access to bonus programs; education reimbursement and we provide professional development and training. What is better than building and caring for your financial and professional net worth at the same place?
• A robust employee assistance program that includes financial, legal, mental health and wellness services and programs. Employee discounts (access to more family fun to include travel, sporting events, attractions such as theme parks, movie theaters, restaurants, and much more) to recognize and support your emotional well-being and maintain a healthy balance. After all, everyone in your C.A.R.E. crew needs to have fun!

Connect with C.A.R.E. - as a company with strong values (not to mention a heart-warming purpose) we also know being a member of our C.A.R.E. crew does take effort – it's all about what you do (your responsibilities/contributions) and how you do it (your behaviors/superpowers) -- so here are some of the things you can expect:

There will be challenges:

• You will see many types of disabilities and mental health challenges in the individuals (aka the program participants) that we serve. You will also learn about the different agencies and resources we work with to help you provide support directly, or indirectly, to our individuals. Because you care, our individuals can improve their quality of life and reach their goals.

There will be chores:

• You will be accountable to manage and develop a multi-disciplinary, high performing team through hiring, training, coaching, developing, and empowering them to consistently deliver exceptional quality services while you oversee and manage service outcomes, e.g., staff schedules and labor hour reporting, completion of special incident reports (SIRs) including tracking patterns and developing preventative action plans, and monitoring compliance, etc. in order to provide the necessary support for each individual to be fully integrated into the community while maintaining their home, health, and safety.
• You will take a hands-on approach and role model to ensure the team's practices, processes, and delivery standards meet or exceed organizational expectations. You will make sure the team provides effective case management, i.e., support the successful execution and updates to individual service plans (ISPs), implement best practices regarding the individuals' rights, family dynamics, and observance of appointments and/or personalized needs (e.g., individuals' budgets, inter-agency involvement, volunteer hours, work schedules, court-dates, etc.), oversee compliance regarding the assistance of prescription medication administration, etc.

There will be chats, C.A.R.E., & cheers:

• In collaboration with other key leaders and stakeholders, you will prioritize, lead, and participate in all required training, and team and company meetings to further build knowledge and abilities across the organization, your teams, and within yourself to grow our family. We like to promote from within our own house and you have a critical role in making this happen!
• You will take ownership of your own behaviors, and coach others, in how to effectively demonstrate the company's C.A.R.E. values (compassion, adaptability, respect, and empowerment).

You will provide timely recognition and regularly solicit and share performance and other related feedback – so your teams, peers, colleagues, and you personally can foster a high performing organization – "care enough to share" as we say in our family -- so we all learn and grow!

You can be part of the C.A.R.E. crew too!

Visit to learn more about our C.A.R.E. crew's family history, secrets (to our success), traditions, photos and more…

We are a values-based company committed to fulfilling our responsibility to employees and the communities we serve. We pride ourselves in fostering a diverse, friendly, and collaborative culture - as such we are an equal employment opportunity employer, and we are committed to an inclusive and employee engaged work environment.