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About This Position Location: WCOB Raleigh, NC 27602 What You'll Be Doing The Human Resources Service Center Representative (HRSC Rep) with Wake County is a dynamic, hybrid role where no two days are the same – and your focus on service, accuracy, and confidentiality will help make HR support a great experience for all who need it. You’ll work with employees, job applicants, managers, and members of the public – answering inquiries via phone, email, and in person. You'll investigate issues, research policies, document cases, and follow up to ensure resolution. For more complex matters, you’ll collaborate with subject matter experts or elevate issues when necessary. Key Responsibilities Include Serving as the first point of contact for HR inquiries via email and phone Researching solutions using internal systems, policies, and HR team resources Assisting employees with understanding benefit plans, payroll and leave Documenting each case and resolution in a ticketing system Providing updates and status reports when follow-up is needed Processing employment verifications and Public Service Loan Forgiveness forms Supporting various HR projects and additional duties assigned About Our Team Wake County Human Resources partners closely with County leadership to deliver innovative, results‑driven, and customer‑focused HR programs and services. With a team of nearly 70 dedicated professionals, we deliver people‑centered, data‑informed HR solutions across the County, spanning Talent Acquisition, Onboarding, Classification & Compensation, Benefits & Wellness, Employee Relations, Organizational Development, Payroll, Operations, Service Center Support, and more. Our department is consistently recognized for excellence. Through forward‑thinking strategies that serve as industry models, we have helped position Wake County as a national leader in public‑sector HR. Our commitment to innovation and employee wellbeing has earned honors including the Healthiest Employer Hall of Fame and the Agency Award for Excellence. As part of our team, you will have access to a competitive benefits package , which includes a 5% 401(k) contribution and free access to the Employee Health Center. Join us in building a stronger, healthier, and more innovative Wake County. competitive benefits package , which includes a 5% 401(k) contribution and free access to the Employee Health Center Required The Basics (Required Education and Experience) High school diploma or GED One year of experience in human resources administration Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Associate's or bachelor’s degree (preferably in Human Resources or related field) Professional Customer Service experience in an HR environment or Service Center Professional experience responding to inquiries and explaining HR policies, benefits, time and leave, leave of absence, or payroll Experience working with ticketing tools such as Zendesk, ServiceNow or Jira Local, county and/or state government experience a plus, but not required How Will We Know You're 'The One'? Excellent customer service skills, with a focus on active listening and probing to understand the customer’s needs Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment Strong knowledge or experience in HR or benefits, with the ability to apply policies and procedures to help others understand their options and make informed decisions Effective problem-solving and case management skills, including tracking inquiries, researching answers, and following through to resolution Demonstrated ability to manage confidential or sensitive information with professionalism and discretion Comfortable using Microsoft Office tools and web-based systems to complete daily tasks Ability to learn new software platforms and navigate multiple systems simultaneously About This Position Location: WCOB Raleigh, NC 27602 Employment Type: Regular Work Schedule: Mon - Fri 8:30am - 5:15pm Hiring Range: 26.07 - 29.81 Market Range: 26.07 - 33.55 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 7/28/2026 What Makes Wake Great Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at‑large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well‑managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full‑time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training. #J-18808-Ljbffr